Todd Robertson
Aug 6, 2021

A switch from "passive" to "active" web technology can help banks meet customer-journey expectations being molded by other industries.

In just a generation or so, banking by phone has gone from punching square keys on a handset device to tapping the glass screen of a wafer-thin gadget.

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Once upon a toaster, banks wooed customers with kitchen gadgets, piggy banks and points rewards on credit cards.

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By the time customers call contact centers today, most of them have been or are on the website.

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This much we all know: The financial services landscape is sprinting towards digitization.

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“Bank-at-Work,” or workplace banking, is not a new concept.

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Kiki Schirr’s bad breakup with her parents’ long-time bank didn’t happen all at once.

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Here’s to the artificial intelligence-driven bots that comb troves of consumer data, analyze the information and then reliably predict what a customer needs.

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Perhaps more than any other generation, millennials embody a slew of contradictions.

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Millennials are too often written off as a generation of overeducated slackers who live at home into their 30s.

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Since the proliferation of ATMs and rise of digital banking, many banks have touted their human credentials to win back loyal customers and deepen relationships.

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