Lou Carlozo
Jun 27, 2019

Much has been said about millennials (those born between 1981 and 1996) and how they don’t seem interested in traditional banks—a curious state of affairs, given that people need and use banking services for life. What’s more, millennials in 2019 have abundant financial adventures ahead as they start families, buy homes, invest for retirement and build credit […]

According to recent census information, the millennial generation now outnumbers the baby boomer generation.

Read More

It’s a simple fact: Millennials are your future customers.

Read More

The last five to seven years in retail banking have been dominated by the arrival of omnichannel, that is, a bank’s ability to allow the customer to pull a tailored customer interaction through the customer’s preferred combination of channels.

Read More

Financial institutions are primarily focused on meeting the needs of Americans that fit into certain demographics.

Read More

Financial institutions are under immense pressure to find new ways to acquire customers, strengthen and grow existing customer relationships and generate revenue.

Read More

Although banks have continually sought to offer better products and prices to improve the customer experience, since the financial crisis many have been hampered in these efforts by regulatory burdens and a cost-cutting mindset.

Read More

In the not-too-distant past, tellers at local branches were the main touch point between banks and their customers and were able to offer personalized service.

Read More

Two of the more high profile themes in retail banking last year were improving the customer experience and big data.

Read More

Brand equity is well-trod territory in many industries.

Read More

No doubt “big data” is one of the most popular terms in banking discussions and has even seeped into consumers’ frame of reference.

Read More