Jason O’Brien
May 31, 2016

Improving bill pay for customer retention

Customers are becoming increasingly dissatisfied with the mobile bill pay experiences provided to them by banks. According to our discussions with financial institutions (FIs), only about 55% to 60% of customers are using their bank’s bill pay solutions. They are either switching to an outside app that is not affiliated with their bank or paying their bills […]

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EMV loss may be mobile wallet gain

Nasreen Quibria Jan 19, 2016

The October 1 deadline came and went for merchants to accept new chips cards – also known as EMV cards – and the payments world remains much the same.

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Same-day ACH cost burden for community banks

Damien Hugoo Apr 27, 2015

The implementation of same-day Automated Clearing House (ACH) transactions has been getting a good amount of attention lately.

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Payments Revenue Playbook

Sam Kilmer Apr 24, 2014

The banking payments conversation has been floating dangerously on the surface between acronym-rich tech gadgetry and helpless buzzwords.

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Migrating Small Businesses to Electronic Payments

Charles Keenan Mar 10, 2014

In this digital age, banks could (and should) do more to get small businesses to stop using paper checks, says panelists scheduled to appear at BAI Payments Connect 2014.

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