Bob Koehler
Apr 16, 2020

The research has not been exhaustive, but there is a 99.99 percent certainty that the predictions published in our industry for 2020, as well for the next decade, did not include the COVID-19 pandemic. Though most financial institutions have a pandemic crisis plan – proposed by the regulators since 2007 – few expected to break the seal […]

“We saw a decrease in fraud of about 75%,” says Vivienne Nicol, senior manager, fraud operations, at ATB Financial in Calgary, Canada.

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