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A Tiered Approach to Overdraft Fees

In 2012, our research shows bank overdraft (OD) revenues down about 20% from their 2008 levels, although they still constitute well over half of the industry’s total checking account revenues. Is it time to rethink Read More

By |2022-09-15T09:43:11-05:00April 9th, 2013|Comments Off on A Tiered Approach to Overdraft Fees

Connecting to Payments Change

For many years, the payments business has been an important priority for financial services companies because of the impact of payments on product and customer delivery strategies and the associated robust revenue streams. The financial results Read More

By |2023-01-05T08:46:15-06:00March 4th, 2013|Comments Off on Connecting to Payments Change

Best Practices for Mobile Remote Deposit Capture

Today, if a bank isn’t offering remote deposit capture (RDC) by a mobile device, it’s likely on their roadmap. In a November 2011 survey of financial industry vendors and service providers, Boston-based Celent LLP found Read More

By |2022-09-15T09:43:22-05:00January 23rd, 2013|Comments Off on Best Practices for Mobile Remote Deposit Capture

Decision Time for Banks on Mobile Wallet

As the hype around mobile wallets continues to build, many banks find themselves at a crossroads in their strategic thinking.

On the one hand, a mobile wallet represents a valuable communications channel through which Read More

By |2022-09-15T09:43:46-05:00January 4th, 2013|Comments Off on Decision Time for Banks on Mobile Wallet

Three Keys to Success in Mobile Wallets

If you left for work without your wallet, you’d turn around and go back for it. Same with your mobile. No matter how simple your phone is, being without it puts you at a loss. Read More

By |2022-09-15T09:45:44-05:00August 29th, 2012|Comments Off on Three Keys to Success in Mobile Wallets

Mobile RDC Wins Customers

The innovative technology of depositing checks by cell phone has attracted some enthusiastic customers. An issue for banks, however, is that the customer segment utilizing so-called “mobile remote deposit capture (RDC)” remains small and fraud Read More

By |2022-09-15T09:44:49-05:00August 27th, 2012|Comments Off on Mobile RDC Wins Customers

Staying Top of Mobile Wallet

The payments news these days are filled with new developments on the mobile wallet front, from companies such as Isis, Google and even Wal-Mart, for example. Despite these early entrants, our recent mobile wallet study Read More

By |2022-09-15T09:45:20-05:00August 22nd, 2012|Comments Off on Staying Top of Mobile Wallet

Time to Overhaul Your Analytics Engine?

A friend reports on a recent and rare visit to his bank branch: “I felt like I was in a time warp. There were signs all around pushing home equity loans. Are those tactics working Read More

By |2022-09-15T09:45:47-05:00July 24th, 2012|Comments Off on Time to Overhaul Your Analytics Engine?

Three Revenue Models for Mobile

There’s no question that bankers “get it” when it comes to mobile banking and payments, considering that most major financial institutions now offer their customers some package of mobile banking services. What’s less clear, however, Read More

By |2022-09-15T09:45:44-05:00July 2nd, 2012|Comments Off on Three Revenue Models for Mobile

Want Process Improvement? Mandate It!

In an effort to be an obliging father, I recently took my daughter shopping for some new clothes. She is hitting her pre-teen years so clothes and music have suddenly escalated in importance. While trying Read More

By |2022-09-15T09:45:56-05:00June 29th, 2012|Comments Off on Want Process Improvement? Mandate It!

Charging for Lifestyle Financial Services

Consumers’ lifestyle changes are going to redefine the role financial institutions play in the future. Although the main role of financial institutions will continue to be a source of funding and savings for personal and Read More

By |2022-09-15T09:43:33-05:00June 1st, 2012|Comments Off on Charging for Lifestyle Financial Services

Fighting Payments Fraud the Hybrid Way

Fraud is endemic to the global payments system and the tools financial institutions have historically used to fight it are marginal at best. Instead, a hybrid approach using multiple analytic methods including link or network Read More

By |2022-09-15T09:43:55-05:00May 9th, 2012|Comments Off on Fighting Payments Fraud the Hybrid Way

Five Myths of Mobile Banking

The buzz about mobile banking is at an all-time high so maybe it’s time to take the hype down a notch. Below, we have debunked some common myths about mobile banking so that Read More

By |2022-09-15T09:43:58-05:00April 16th, 2012|Comments Off on Five Myths of Mobile Banking

Visualizing Payments Data for Customer Analytics

Bankers worry a lot: about regulation, about risk and certainly about revenue.

Ironically, bankers already possess data that can allay most of their worries. They have the data to comply with regulations, mitigate risks and Read More

By |2022-09-15T09:45:56-05:00April 11th, 2012|Comments Off on Visualizing Payments Data for Customer Analytics

From Mobile Bill Payment to Mobile Wallet

Over the last year, media attention and overall interest in mobile payments has surged dramatically. While point-of-sale (POS) payments and mobile wallets have grabbed most of the headlines, the real story may be the growth Read More

By |2022-09-15T09:44:11-05:00March 12th, 2012|Comments Off on From Mobile Bill Payment to Mobile Wallet

Protection through Collaboration in Mobile Payments

Where there’s innovation, there’s often danger, a phenomenon well-recognized by the financial services industry as it ventures into the emerging technologies of mobile banking and payments. Fraud and security issues have the potential to derail Read More

By |2022-09-15T09:45:04-05:00February 13th, 2012|Comments Off on Protection through Collaboration in Mobile Payments

Mobile Primer: What Does it All Mean?

Most everyone in financial services these days is talking about mobile banking, mobile commerce, mobile payments and mobile wallets. But, are they all the same thing? How do they differ? Lack of coherent and consistent Read More

By |2022-09-15T09:44:47-05:00February 10th, 2012|Comments Off on Mobile Primer: What Does it All Mean?

Going Slow in Mobile is Going Prudently

The Federal Deposit Insurance Corp.’s (FDIC) most recent Supervisory Insight quarterly report posted in December acknowledges myriad security risks related to banks’ mobile banking products and offerings. As FDIC policy analyst Jeffrey Kopchik writes, “Financial Read More

By |2022-09-15T09:44:16-05:00February 8th, 2012|Comments Off on Going Slow in Mobile is Going Prudently

Placing Multiple Bets in Payments

Major change in payments is coming but the outlines of that change remain obscure. Which technology and business model will win out in the end? Making the right choice is the challenge facing bank payments Read More

By |2022-09-15T09:44:58-05:00January 30th, 2012|Comments Off on Placing Multiple Bets in Payments