The research has not been exhaustive, but there is a 99.99 percent certainty that the predictions published in our industry for 2020, as well for the next decade, did not include the COVID-19 pandemic.

Though most Read More

For the banking industry, the last few decades have brought massive innovation and change, with a shift from being primarily brick and mortar to being supplemented with online and mobile. Fintechs saw a meteoric rise, Read More

Whenever there’s a disaster, you can count on scammers and fraudsters to be quick to try to exploit our fears and sense of compassion. So it’s no surprise that the current Read More

In the not-too-distant future, we’ll no longer have to drive ourselves to work each morning. Instead, a driverless car will ferry us to the office as we sit serenely in the passenger seat, catching up Read More

Payments are the largest source of non-interest revenue for many banks, yet the majority of institutions do not have an enterprise payments strategy. To succeed in the rapidly evolving payments landscape, banks must develop a Read More

This will be a transformational year for acquiring banks that are focused on improving the value they offer to merchants while protecting consumers’ privacy. As the evolution of payments technologies continues, mergers and acquisitions are Read More

We’ve heard the hype about mobile wallets for almost a decade. And heard it. And heard it. And yet … the road to adoption has been slow. Passenger-pigeon slow. Tin-can-and-string slow. Ugly-beige-rotary-phone slow.

The stats Read More

To sell or to engage?

Many financial institutions struggle with this question relative to customer onboarding. And we have an answer: Engagement wins.

According to Javelin Strategy & Research, financial institutions can boost the Read More

In order to be considered customer-focused in all areas, including payments, many businesses have unintentionally created chaos in their back office. They’ve added new payment channels even as old methods, such as checks, have refused to Read More

In a world of digital wallets, mobile payments and fintechs, platform modernization stands as an inevitable journey for banks and payments processors. New technologies, intense competition and soaring customer expectations now drive banks to transform Read More

Cash flow problems represent the number one issue reported by small and micro-businesses, according to a 2018  State of Small Business survey. Think about that: More small businesses worry about cash Read More

As a generation that shows more discretion in spending habits, millennials look to technology—and mobile in particular—to help them manage money and get the best deals and consumer rewards. Beyond their status as the first Read More

Faster Payments. For all the talk leading up to and following the July 2017 final report of the Faster Payments Task Force, how many of us actually make or receive a faster Read More

Sometimes industry self-regulation does a better job protecting consumers than government regulation does. The only viable way to curb outrageous and deceptive credit card foreign exchange fees is for the payments industry to police itself. Read More