The payments industry has grappled with rising merchant attrition for quite some time. No longer is traditional customer service enough to retain a merchant. As a result, the industry has started to explore analytics to Read More
Consumers have quickly come to expect that they can complete any task from any location—and in the last decade, that represents the most significant economic change driven by the surge of mobile technology. If it’s Read More
In 1967, Thurgood Marshall became the first black U.S. Supreme Court Justice, Middle East fighting flared with the Six Day War and The Beatles released “ Read More
John Leekley likes to vacation at a remote cabin in Upstate New York’s Adirondack Mountains. But as CEO of RemoteDepositCapture.com, he always looks out for how different Read More
As financial services professionals, it’s easy—perhaps too easy—to segregate payment methods into their various categories: mobile, digital wallets, online bill pay and more. But as consumers, we know just how much these methods overlap and Read More
On this episode of the BAI Banking Strategies podcast, we’re joined by payments expert Patricia Hewitt. Patricia shares with us her thoughts about how digital-social ecosystems such as China’s messaging app WeChat Read More
In India, at least half of the population is unbanked: Remarkably, these people lack access to the convenience of electronic payments so common in the west. Yet while India is home to the world’s largest Read More
Lyndon Johnson was in the White House. “Bonanza” and “The Andy Griffith Show” topped the TV ratings. The Rolling Stones, Beach Boys and Beatles ruled the record charts.
In fact, less than 30 days Read More
When Darouny Bounsengsa bought her mobile phone at 17, she wasted little time diving into the digital payments world. “I use it primarily for checking my balance at a moment’s notice, but I have used Read More
When BBVA Compass rolled out its mobile check deposit service four years ago, it got a number of mostly tech-savvy customers to take photos of their checks and deposit them over their smartphones. But Read More
Again and again, banks have been warned: FinTech startups will disrupt established financial service organizations and steal business, customers and profits. One analysis predicts that 60 percent of traditional banks’ profits and 40 percent of Read More
How will financial services organizations negotiate new and emerging technologies in a way that creates the best outcomes for customers and employees?
On this episode of our BAI Banking Strategies podcast, we talk with Alex Jimenez, Read More
Apple Pay. Affirm. Bitcoins. Samsung Pay and Android Pay. And: Don’t forget online consumer finance programs that let customers finance high-priced goods … in their shopping carts.
Money may not grow on trees, but Read More
Why does the U.S. lag behind other countries in the quest to make faster payments a reality?
On this episode of the BAI Banking Strategies podcast, we talk with Ian Schweid, senior vice president director of Read More
For all the energy banks expend to make their risk modeling strong, customer enthusiasm, at best, has been weak. For starters, the average consumer couldn’t tell a risk model from a runway model; it’s by Read More
In 2017, technology will continue to play a vital and growing role in financial services, but some weary and mistrustful customers, especially Millennials, want a more personalized touch.
Matt Herren, product manager of payment analytics Read More
There is more hype, discussion and disagreement about Blockchain than any other technology impacting financial services today.
There has been a lot written about Blockchain (or more generally Digital Ledger Technology). There are some Read More
EMV has been a much-discussed payments topic in recent years. And when the EMV liability shift occurred in 2015, millions of mag-stripe debit and credit cards were traded in for chip-enabled cards. The goal: to Read More
It’s that time of year again—time to put away the ball in Times Square and polish up our crystal ball for 2017. What do we think will be the key trends for the industry? Here Read More