The payments industry has grappled with rising merchant attrition for quite some time. No longer is traditional customer service enough to retain a merchant. As a result, the industry has started to explore analytics to Read More
As financial services professionals, it’s easy—perhaps too easy—to segregate payment methods into their various categories: mobile, digital wallets, online bill pay and more. But as consumers, we know just how much these methods overlap and Read More
In India, at least half of the population is unbanked: Remarkably, these people lack access to the convenience of electronic payments so common in the west. Yet while India is home to the world’s largest Read More
Lyndon Johnson was in the White House. “Bonanza” and “The Andy Griffith Show” topped the TV ratings. The Rolling Stones, Beach Boys and Beatles ruled the record charts.
In fact, less than 30 days Read More
Again and again, banks have been warned: FinTech startups will disrupt established financial service organizations and steal business, customers and profits. One analysis predicts that 60 percent of traditional banks’ profits and 40 percent of Read More
For all the energy banks expend to make their risk modeling strong, customer enthusiasm, at best, has been weak. For starters, the average consumer couldn’t tell a risk model from a runway model; it’s by Read More
In 2017, technology will continue to play a vital and growing role in financial services, but some weary and mistrustful customers, especially Millennials, want a more personalized touch.
Matt Herren, product manager of payment analytics Read More
There is more hype, discussion and disagreement about Blockchain than any other technology impacting financial services today.
There has been a lot written about Blockchain (or more generally Digital Ledger Technology). There are some Read More
EMV has been a much-discussed payments topic in recent years. And when the EMV liability shift occurred in 2015, millions of mag-stripe debit and credit cards were traded in for chip-enabled cards. The goal: to Read More
It’s that time of year again—time to put away the ball in Times Square and polish up our crystal ball for 2017. What do we think will be the key trends for the industry? Here Read More