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Three strategies for protecting payment systems

Current payments systems are more sophisticated than their predecessors, with more functionality, higher transaction volumes and continuously operating, open environments. As banks and their partners have rapidly expanded these payments infrastructures, many have failed to Read More

By |2022-09-15T09:45:45-05:00May 25th, 2016|Comments Off on Three strategies for protecting payment systems

Managing exceptions more efficiently

Exceptions are part of every operation in all businesses, but they are a source of particular concern for financial institutions (FIs). Regulatory examinations concentrate on exceptions to regulatory requirements and exceptions to best practices. The Read More

By |2022-09-15T09:44:43-05:00May 3rd, 2016|Comments Off on Managing exceptions more efficiently

Flexible options for cloud computing migration

When it comes to cloud adoption by financial institutions, it’s no secret that the transition to the cloud has come at a slower rate for financial services than for other industries thanks to rigorous data Read More

By |2022-09-15T09:44:01-05:00April 27th, 2016|Comments Off on Flexible options for cloud computing migration

Three technology innovations to change banking

In 2015, retail banking startups raised $6.8 billion in funding, more than three times the amount raised in 2014 according to CB Insights, showing a significant investment in financial technology (FinTech) innovation. Several areas Read More

By |2022-09-15T09:45:45-05:00April 26th, 2016|Comments Off on Three technology innovations to change banking

Mobilizing account opening

Although most U.S. banks offer some type of mobile channel, significant disconnects remain. For example, only about a quarter leverage mobile for account opening, or plan to begin doing so.

One considerable mobile onboarding hurdle Read More

By |2022-09-15T09:44:49-05:00April 18th, 2016|Comments Off on Mobilizing account opening

Faster funds availability for customers

It’s not a challenge that will dissipate anytime soon: banks’ never-ending efforts to balance security and convenience. If we focus in on convenience, it really boils down to consumers’ lifestyle needs and demands for banking Read More

By |2022-09-15T09:43:55-05:00April 6th, 2016|Comments Off on Faster funds availability for customers

Redefining the top-of-wallet customer

Influencing a customer’s decision to choose a specific credit card for any given transaction from her wallet can be challenging for card issuers. In the typical lifecycle of managing a bankcard customer, driving activation and usage Read More

By |2022-10-04T14:06:50-05:00March 29th, 2016|Comments Off on Redefining the top-of-wallet customer

The next generation of core systems, maybe

Core data processing at one time was a massive and diverse business that included dozens, if not hundreds of organizations.  Some of the most recognized names in financial technology once operated vast and large data Read More

By |2022-09-15T09:45:36-05:00March 22nd, 2016|Comments Off on The next generation of core systems, maybe

Four ways to improve mobile banking

When USAA introduced mobile check deposits back in 2009, the feature wasn’t exactly welcomed with open arms. Perhaps the bank was a bit ahead of its time, as smartphones were just coming into vogue and consumers Read More

By |2022-09-15T09:44:07-05:00March 21st, 2016|Comments Off on Four ways to improve mobile banking

Enlisting the customer in fighting payments fraud

The level of fraud protection afforded to a business when conducting a transaction is very different from the level of protection offered to consumers. Consumers are allotted sixty days to dispute an unauthorized transaction while Read More

By |2022-09-15T09:43:53-05:00March 8th, 2016|Comments Off on Enlisting the customer in fighting payments fraud

Digital wallets not yet ready for prime time

We read a lot about digital wallets these days – particularly in the wake of 2014’s Apple Pay announcement. All this excitement inevitably raises the question: when will digital wallets replace leather wallets? In other Read More

By |2022-09-15T09:43:49-05:00March 7th, 2016|Comments Off on Digital wallets not yet ready for prime time

FinTech for startups and Techfin for bankers

In conversation with bankers and start-up executives, it is clear that there is a differing view of the world. It is not as clear-cut as nimble innovator versus dinosaur incumbent, which is how many portray Read More

By |2022-09-15T09:43:57-05:00March 4th, 2016|Comments Off on FinTech for startups and Techfin for bankers

Seven lessons in crisis management

One important lesson that all bankers learned during the financial crisis was that trust is essential to their success and that once an institution loses that trust in the eyes of its customers, regulators or Read More

By |2022-09-15T09:43:08-05:00March 1st, 2016|Comments Off on Seven lessons in crisis management

Rising interest rates and community banks

Last year, as the Federal Reserve was preparing for its long-anticipated first monetary tightening in nearly a decade, the conversation began to focus on the generation of bankers whose concept of “normal” consisted of short-term Read More

By |2022-09-15T09:45:12-05:00February 23rd, 2016|Comments Off on Rising interest rates and community banks

Five payments trends for 2016

2015 was a transformative year that forced the incumbent financial services industry to react to several developments in payments, including disruptive innovations from non-bank financial technology (FinTech) competitors, a frenzy of mobile wallet announcements from Read More

By |2022-09-15T09:43:59-05:00February 8th, 2016|Comments Off on Five payments trends for 2016

Satisfying the bill pay omnivore

New research from Fiserv reveals consumers value choice when it comes to billing and payments – and these choices lead to increased customer satisfaction and retention. This is especially true for financial institutions acting as Read More

By |2022-09-15T09:45:13-05:00January 25th, 2016|Comments Off on Satisfying the bill pay omnivore

EMV loss may be mobile wallet gain

The October 1 deadline came and went for merchants to accept new chips cards – also known as EMV cards – and the payments world remains much the same.

Of the eight million U.S. Read More

By |2022-09-15T09:43:52-05:00January 19th, 2016|Comments Off on EMV loss may be mobile wallet gain