Lou Carlozo
Apr 24, 2018

With artificial intelligence taking off, banks find themselves in an unprecedented position to meet and anticipate customer needs. But on the payments side of the equation, there’s still a struggle to connect the dots of consumer experience. Can financial institutions play the role of catalyst? Fran Duggan, CEO of Payrailz, shares how banks can indeed make it happen—though […]

When the senior executives at Citizens Bank of Edmond, Oklahoma first considered signing up for Apple Pay nearly three years ago, the scenario resembled that faced by other community and mid-sized banks: lots of obstacles ahead.

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Through modern history, banks have pretty much owned the payment business: the rules, the operations, the settlement, the technology advances and most of all, the revenue it throws off.

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For wholesale banks, one New Year’s resolution represents equal parts common sense and common good: to take the necessary steps to remain relevant to customers and profitable in 2018.

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BAI’s reporting on banking security issues has found that regardless of the threat and response, fraudsters are rapidly adapting not only to security measures, but also to where and how customers access their accounts.

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In India, at least half of the population is unbanked: Remarkably, these people lack access to the convenience of electronic payments so common in the west.

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Millennials have fashioned the smartphone into a ubiquitous tool to socialize via Twitter or Instagram or Snapchat; collaborate on projects with Slack; or find and review restaurants on Yelp.

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When BBVA Compass rolled out its mobile check deposit service four years ago, it got a number of mostly tech-savvy customers to take photos of their checks and deposit them over their smartphones.

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In 2017, technology will continue to play a vital and growing role in financial services, but some weary and mistrustful customers, especially Millennials, want a more personalized touch.

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Rapid changes in technology have users of the U.

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Despite all the excitement around mobile payments and mobile wallets, consumer adoption has been disappointingly slow.

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We read a lot about digital wallets these days – particularly in the wake of 2014’s Apple Pay announcement.

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Last year, as the Federal Reserve was preparing for its long-anticipated first monetary tightening in nearly a decade, the conversation began to focus on the generation of bankers whose concept of “normal” consisted of short-term interest rates near zero percent and holding steady.

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With paper-based checks falling to about half of all B2B payments according to recent surveys, banks are feeling the revenue loss.

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Can real-time payments make it in the U.

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As a consumer of banking services, I can’t wait for my bank to offer mobile remote deposit capture (RDC) – and I’ll be happy to pay for it.

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Today, if a bank isn’t offering remote deposit capture (RDC) by a mobile device, it’s likely on their roadmap.

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