Terry Badger
Oct 20, 2020

Greg Thompson, director of change management at nCino, shares his insights on how banks and credit unions should think about digital transformation.

Matt Tengwall, general manager for fraud and security solutions at Verint Systems, discusses the tough security challenges that banks and credit unions now face, and he outlines ways to more effectively meet the upswing in scams and schemes targeting the industry.

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On this week's podcast, Amy Radin, a leading voice on innovation in financial services, discusses the opportunities banks and credit unions have to innovate, as well as the BAI Global Innovations Awards, where Radin serves as a judge.

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Nate Bennett, chief diversity officer at Comerica Bank, discusses the industry’s successes and ongoing challenges when it comes to diversity, equity and inclusion. He also shares what’s working for Comerica in its approach to DEI that might also work for other banks and credit unions.

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Danny Baker, vice president of market strategy at Fiserv, discusses how EPM works and how it may provide value for banks and credit unions dealing with a disrupted financial services landscape.

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Harland Clarke's Nicole Machado discusses the latest in card technology, and how the pandemic has particularly spiked demand for cards that don’t require punching in a PIN.

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Tom Brown, founder and CEO of Second Curve Capital, discusses where smaller banks and credit unions can find opportunity and advantage when competing with America’s biggest financial institutions.

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Jay DesMarteau, head of commercial distribution at TD Bank, discusses a recent TD small business survey on the pandemic’s impacts, and also what more financial institutions can do to help small but vital companies stay in business.

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Tom Long, principal at The Long Group, believes banks and credit unions can borrow from the Amazon playbook to enhance customer loyalty and boost their bottom line.

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When people interact with a financial institution, they expect to be treated fairly. It’s not too much to ask, yet the complaint files suggest there may be gaps between the goal and the reality.

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