Terry Badger
Jul 13, 2021

Banks and credit unions seeking to tighten connections with their customers need to know what those customers value. On this podcast, Karl Dahlgren from BAI shares interesting and surprising results from the latest BAI Banking Outlook research on consumer banking preferences.

Bottomline Technologies' Norm DeLuca joins us to talk about the unmet needs of small- and mid-sized businesses, and how banks filling those needs can both profit and protect their relationships from fintechs and other nonbanks.

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Second Curve Capital CEO Tom Brown says he sees a weak beginning for banks giving way to a strong second half as the economy picks up momentum.

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Customers will take care of some of their holiday spending bills with bank bill pay. But has the service kept pace with other digital updates? BillGO's Dan Holt discusses the current state of bank bill pay and why it should get a makeover.

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Karl Dahlgren, managing director for research at BAI, discusses a number of trends as we head into the new year, including shifts in consumer trust, the prioritization of diversity, equity and inclusion efforts, and the most important financial services needs by generation.

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Your digital transformation shouldn't stop with customer-facing channels. ServiceNow's Tammi Shapiro discusses the economic and efficiency benefits of an end-to-end digital solution.

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What are the challenges of extreme tail events and how does going through COVID-19 help improve future risk modeling? Two experts in credit risk analysis at Moody’s Analytics share their insights on this week's podcast.

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For Veteran’s Day, our podcast guest is Barclay Keith, who served in the Army in Afghanistan prior to co-founding the fintech firm Artis Technologies, where he is now CEO. He joins us to share insights on what veterans have to offer banks and credit unions.

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Bank branches were already evolving when the coronavirus arrived last spring, and the pandemic has only added to that state of change.

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How can banks blend their digital and human capabilities to create a better customer-service experience? Revation Systems’ Patrick Reetz shares his insights with BAI’s Terry Badger.

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Greg Thompson, director of change management at nCino, shares his insights on how banks and credit unions should think about digital transformation.

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