BAI Banking Strategies podcast

A weekly podcast that focuses on the key issues impacting financial services leaders. It brings you objective opinions and actionable insights that will help you make smart decisions. Hosted by BAI managing editor Terry Badger.

Terry Badger
Sep 27, 2022

Terri Panhans from Vericast shares her insights on the ways contact centers are evolving as day-to-day banking transactions go increasingly digital.

Banking is speeding headlong into its digital future. So where does that leave the branch? Industry veteran Jon Voorhees discusses what he envisions in the years ahead.

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The idea of undertaking a digital transformation can be daunting. It doesn’t have to be. Hear how bank and credit union leaders can accelerate big digital makeovers with “micro-transformations.”

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Texas-based Woodforest National Bank was among the first to create its own opportunity zone fund to promote development in low-income areas. Learn more about the 2020 BAI Global Innovation Awards winner.

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With all of the big political shifts in Washington this year, we can expect to see big shifts in financial regulation as well. Jo Ann Barefoot, CEO at the Alliance for Innovative Regulation, discusses three regulation changes that could help the industry and the country.

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How can banks and credit unions become the go-to source for their customers’ financial needs? Gallup managing partner Anson Vuong discusses the importance of establishing a strong and lasting emotional connection.

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Is this the best location to connect with customers? That’s a key consideration when banks and credit unions evaluate a new branch location. Clickatell’s Hannes Van Rensburg says the same question applies in digital banking.

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Homespire Mortgage VP Listy Limon joins us to discuss how mortgage companies are working to make their staffs as diverse as the different communities in which they operate.

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Neustar's Lance Hood discusses how bank and credit union call centers can fight fraudsters by quickly identifying who’s legitimate and who’s a crook.

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Bottomline Technologies' Norm DeLuca joins us to talk about the unmet needs of small- and mid-sized businesses, and how banks filling those needs can both profit and protect their relationships from fintechs and other nonbanks.

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Second Curve Capital CEO Tom Brown says he sees a weak beginning for banks giving way to a strong second half as the economy picks up momentum.

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Customers will take care of some of their holiday spending bills with bank bill pay. But has the service kept pace with other digital updates? BillGO's Dan Holt discusses the current state of bank bill pay and why it should get a makeover.

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Karl Dahlgren, managing director for research at BAI, discusses a number of trends as we head into the new year, including shifts in consumer trust, the prioritization of diversity, equity and inclusion efforts, and the most important financial services needs by generation.

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Your digital transformation shouldn't stop with customer-facing channels. ServiceNow's Tammi Shapiro discusses the economic and efficiency benefits of an end-to-end digital solution.

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What are the challenges of extreme tail events and how does going through COVID-19 help improve future risk modeling? Two experts in credit risk analysis at Moody’s Analytics share their insights on this week's podcast.

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For Veteran’s Day, our podcast guest is Barclay Keith, who served in the Army in Afghanistan prior to co-founding the fintech firm Artis Technologies, where he is now CEO. He joins us to share insights on what veterans have to offer banks and credit unions.

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Bank branches were already evolving when the coronavirus arrived last spring, and the pandemic has only added to that state of change.

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How can banks blend their digital and human capabilities to create a better customer-service experience? Revation Systems’ Patrick Reetz shares his insights with BAI’s Terry Badger.

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Greg Thompson, director of change management at nCino, shares his insights on how banks and credit unions should think about digital transformation.

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Matt Tengwall, general manager for fraud and security solutions at Verint Systems, discusses the tough security challenges that banks and credit unions now face, and he outlines ways to more effectively meet the upswing in scams and schemes targeting the industry.

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On this week's podcast, Amy Radin, a leading voice on innovation in financial services, discusses the opportunities banks and credit unions have to innovate, as well as the BAI Global Innovations Awards, where Radin serves as a judge.

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