Terry Badger
Oct 19, 2021

Andy Shank from Vericast joins us to discuss how banks and credit unions can better protect themselves from iIdentity fraud, account takeover and phishing attempts.

Pinning down the fine points of how banks can conduct themselves ethically–and establish best practices across the organization–has always been tricky.

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Data can yield great value for banks and even more for customers.

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Not much thought is always given to exactly what puts the “community” in “community banking.

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For years, the banking industry has bandied about the word “innovation” until, ironically, it’s become a tired cliche.

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Many metaphors describe the illusion of banking progress, from the “innovation petting zoo” to “innovation theater.

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It’s called “authentic banking,” the call for financial institutions to join forces with customers and understand a host of crucial issues through their eyes, from financial literacy to nuisance fees.

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What was once known simply as Human Resources is today calling itself talent management—and in 2019, the battle to attract, hire and retain talent is as fierce as any ion recent memory.

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If you think regulators still have roadblocks up for de novo banks, guess again.

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The business banking landscape is changing—rapidly—yet financial services organizations find themselves challenged to keep up.

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The cannabis industry carries with it tremendous potential and opportunities for merchants, suppliers and backers.

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Whether it benefits customers and employees on the front end or core systems on the back end, digital transformation is a top shelf to-do for banks in 2019.

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The flipside of superior customer experience is a strong fraud program, even if it’s not the sexiest thing for banks to promote.

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Despite a newfound fascination with customer engagement, banks know it’s a constantly moving target that doesn’t reward indecision or momentary distractions.

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Considering that smartphone apps are just a dozen years old, the technology has exploded far beyond anything Steve Jobs might’ve imagined when he unveiled the first iPhone.

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Compliance has always presented a set of thorny challenges for banks, and at this point there’s no going back to simpler times.

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While the fight for tighter cybersecurity keeps financial institutions scrambling, it means much more than keeping firewalls strong and hackers out.

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Creating organic growth boils down to a seeming paradox: developing intelligent digital tech that meets customers where they live.

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Making consumer bank strategy stick ranks among the hottest topics in financial services today.

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Artificial intelligence, BAI’s Trend of the Year in 2018, looks set to have another banner run in 2019.

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