BAI Banking Strategies podcast

A weekly podcast that focuses on the key issues impacting financial services leaders. It brings you objective opinions and actionable insights that will help you make smart decisions. Hosted by BAI managing editor Terry Badger.

Terry Badger
Sep 27, 2022

Terri Panhans from Vericast shares her insights on the ways contact centers are evolving as day-to-day banking transactions go increasingly digital.

Nate Bennett, chief diversity officer at Comerica Bank, discusses the industry’s successes and ongoing challenges when it comes to diversity, equity and inclusion. He also shares what’s working for Comerica in its approach to DEI that might also work for other banks and credit unions.

Read More

Danny Baker, vice president of market strategy at Fiserv, discusses how EPM works and how it may provide value for banks and credit unions dealing with a disrupted financial services landscape.

Read More

Harland Clarke's Nicole Machado discusses the latest in card technology, and how the pandemic has particularly spiked demand for cards that don’t require punching in a PIN.

Read More

Tom Brown, founder and CEO of Second Curve Capital, discusses where smaller banks and credit unions can find opportunity and advantage when competing with America’s biggest financial institutions.

Read More

Jay DesMarteau, head of commercial distribution at TD Bank, discusses a recent TD small business survey on the pandemic’s impacts, and also what more financial institutions can do to help small but vital companies stay in business.

Read More

Tom Long, principal at The Long Group, believes banks and credit unions can borrow from the Amazon playbook to enhance customer loyalty and boost their bottom line.

Read More

When people interact with a financial institution, they expect to be treated fairly. It’s not too much to ask, yet the complaint files suggest there may be gaps between the goal and the reality.

Read More

Digital banking has gained momentum as COVID-19 has dried up branch visits and face-to-face interactions. BAI's Mark Riddle and Jason Mencias discuss digital banking trends, what different demographics value and how financial institutions are handling the pandemic's disruptions.

Read More

Brian Wallace, general manager for banking at Reflexis Systems, joins us with insights on what banks and credit unions can learn from the COVID-19 experience in making their branch operations more efficient.

Read More

SAS principals David Williams and Joan McGowan share insights on how the COVID-19 pandemic has accelerated the trend toward digital, and how banks and credit unions can modernize their digital CX to gain a competitive advantage.

Read More

What is the DEI landscape like within banks and credit unions? What can these organizations do to address long-standing issues of race and inequality? Diane Ashley, CEO of DTA Diversity Counts and former chief diversity officer at the Federal Reserve Bank of New York, shares her insights.

Read More

D.J. Haskins, head of marketing at SilverCloud, shares what he's seeing from clients as a result of the pandemic, and how the lessons learned this spring may change customer support in the years ahead.

Read More

Vanessa Colella, chief innovation officer at Citi and head of its Citi Ventures equity investing arm, talks about how financial institutions can -- and why they should -- embrace a culture that encourages and rewards innovation.

Read More

BAI CEO Debbie Bianucci discusses why banks are well-positioned to deal with the COVID-19 disruption, and what they can and should be doing for their customers to help them get through these unprecedented times.

Read More

 The federal Paycheck Protection Program was built for speed — get Congress to expedite the loan funding and then get it out ASAP to small businesses reeling from the coronavirus shutdowns.

Read More

Generation Z may have grown up as digital natives, but when it comes to banking, they’re not just about the technology.

Read More

We hear a lot about the need for digital transformation in the banking industry and, if nothing else, the COVID-19 experience is reaffirming for banks the importance of their digital identity and capabilities.

Read More

The coronavirus pandemic has closed the doors of small businesses, driving up unemployment and stress levels across America.

Read More

Spare rooms, couches and dining room tables are now office space for millions of Americans working from home due to COVID-19.

Read More

Wild daily swings in the stock market are just one sign of the sudden toll that the novel coronavirus is taking on America’s economic health.

Read More