BAI Banking Strategies podcast

A weekly podcast that focuses on the key issues impacting financial services leaders. It brings you objective opinions and actionable insights that will help you make smart decisions. Hosted by BAI managing editor Terry Badger.

Terry Badger
Aug 2, 2022

On the BAI Banking Strategies podcast, Sandeep Vishnu from the consulting firm Capco shares his thoughts on how financial institutions might find a home in the metaverse.

The cannabis industry carries with it tremendous potential and opportunities for merchants, suppliers and backers.

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Whether it benefits customers and employees on the front end or core systems on the back end, digital transformation is a top shelf to-do for banks in 2019.

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The flipside of superior customer experience is a strong fraud program, even if it’s not the sexiest thing for banks to promote.

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Despite a newfound fascination with customer engagement, banks know it’s a constantly moving target that doesn’t reward indecision or momentary distractions.

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Considering that smartphone apps are just a dozen years old, the technology has exploded far beyond anything Steve Jobs might’ve imagined when he unveiled the first iPhone.

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Compliance has always presented a set of thorny challenges for banks, and at this point there’s no going back to simpler times.

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While the fight for tighter cybersecurity keeps financial institutions scrambling, it means much more than keeping firewalls strong and hackers out.

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Creating organic growth boils down to a seeming paradox: developing intelligent digital tech that meets customers where they live.

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Making consumer bank strategy stick ranks among the hottest topics in financial services today.

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Artificial intelligence, BAI’s Trend of the Year in 2018, looks set to have another banner run in 2019.

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Getting to the heart of serving small- and medium-sized businesses has been a heartache for banks, as they struggle to make many work-intensive transactions into a large, meaningful chunk of volume.

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Whatever the months ahead hold for technology in financial services—from open banking to closing the gaps between fintechs and banks—the future is coming faster than ever.

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In an age when so much stress is placed on customer experience, financial institutions need to keep an eye on the safeguards that guarantee success.

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For all the noise surrounding customer experience, dialing in to the best practices and effective strategies is another story.

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While financial institutions know data holds the key to success, many haven’t figured out how to collect it or what exactly to do with it.

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As the financial services industry begins a new year, three topics are sure to dominate the agendas of many banks.

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Are branches here to stay or going away? Is more high tech a good thing or an obstacle to human connection? The questions won’t go away; smart answers are hard to find.

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If you’ve ever wondered why banks should teach employees serious content in amusing and engaging ways, consider the bottom-line effect it can have on customer interaction and experience.

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Many banks now believe it’s a great idea to work with fintechs.

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