BAI Banking Strategies podcast

A weekly podcast that focuses on the key issues impacting financial services leaders. It brings you objective opinions and actionable insights that will help you make smart decisions. Hosted by BAI managing editor Terry Badger.

Terry Badger
Aug 2, 2022

On the BAI Banking Strategies podcast, Sandeep Vishnu from the consulting firm Capco shares his thoughts on how financial institutions might find a home in the metaverse.

Many Americans live paycheck to paycheck, or are in a situation where one financial emergency could create financial chaos.

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The banking industry knows by now that it’s missing major opportunities to tap the small business lending market.

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In 10 years, the banking landscape has accelerated to digital warp speed, bringing with it mobile apps, remote deposit capture, chatbots, upstart startups and the first stirrings of artificial intelligence.

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Small businesses are healthy, and the fundamentals are strong.

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With artificial intelligence taking off, banks find themselves in an unprecedented position to meet and anticipate customer needs.

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The conversation surrounding bank branches, and their future, continues to dominate conversation in financial services.

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In her time at Netflix, Patty McCord helped create a much-acclaimed slide deck on talent management that has been seen by millions.

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Cybersecurity at banks, to quote BAI managing director Karl Dahlgren, is a constant game of Whac-A-Mole as institutions struggle to stay a step ahead of resourceful, relentless malefactors.

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With today’s fintech industry covering such a wide swath of innovation and invention, it’s harder than ever to identify specific pockets of major forward movement.

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Before winning Most Innovative Finserv of the Year at the 2018 BAI Global Innovation Awards, USAA chief innovation officer Zachary Gipson sat down with BAI to shed some light around the organization’s innovation philosophy and how it built a culture that promotes success.

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Fintech progress means shiny new toys—at least in the minds of many bankers—yet some entrepreneurs focus first on a greater good.

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For all the talk about interactive technology, it’s more than just chatbots.

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The endless disruptions and revolutions in payments have done more than just taken “evolution” out of the picture: They’ve also sent the banking industry on a “wild ride.

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Compliance, so often followed by the rulebook, also needs a playbook: one that gets everyone on board, from the C-suite to the front-line employees who deal with customers.

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While it’s tempting to break up customers by their particular age demographics, it can also overlook those crucial elements that unite consumers across all generations.

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The key to nurturing employee commitment goes far beyond the corporate mission statement or the latest C-suite buzzwords.

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The Internet was in its nascent stages of public use in 1999–a time well before iPhones, apps and mobile banking.

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Whether it’s through the use of chatbots and predictive analytics, or taking compliance and fraud fighting to the next level, artificial intelligence promises to change every aspect of banking like nothing else before it.

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The oft-debated topic of branches often begs for clarity–so where to start looking? The area of data analytics holds a crucial key, as it can inform a host of decisions from staffing levels to taking care of customers in peerless ways.

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While the home equity loan market is picking up, so too is the pipeline backing up for stuck applications waiting to be processed.

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