Terry Badger
Sep 14, 2021

Jean-Pierre Lacroix, president of the branding and design firm SLD, tells us what North American banks can learn from overseas financial institutions about the latest tech and how they can put those insights to work.

For years, the banking industry has bandied about the word “innovation” until, ironically, it’s become a tired cliche.

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Many metaphors describe the illusion of banking progress, from the “innovation petting zoo” to “innovation theater.

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It’s called “authentic banking,” the call for financial institutions to join forces with customers and understand a host of crucial issues through their eyes, from financial literacy to nuisance fees.

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What was once known simply as Human Resources is today calling itself talent management—and in 2019, the battle to attract, hire and retain talent is as fierce as any ion recent memory.

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If you think regulators still have roadblocks up for de novo banks, guess again.

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The business banking landscape is changing—rapidly—yet financial services organizations find themselves challenged to keep up.

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The cannabis industry carries with it tremendous potential and opportunities for merchants, suppliers and backers.

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Whether it benefits customers and employees on the front end or core systems on the back end, digital transformation is a top shelf to-do for banks in 2019.

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The flipside of superior customer experience is a strong fraud program, even if it’s not the sexiest thing for banks to promote.

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