Terry Badger
Nov 30, 2021

As banks and credit unions undergo digital transformation, the mortgage department is getting its share of attention. ServiceLink's Phillip Petrie joins us to discuss how automation and other advances are streamlining the mortgage process.

In our latest BAI Executive Report, we explore how to balance ESG’s forward-looking imperatives with today’s business realities.

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Macro trends, combined with an individual’s personal spending patterns, can help banks know and understand their customer base better than ever.

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While the pandemic may have shifted consumer borrowing habits, knowing how to reach consumers can have a positive bottom-line impact.

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During the merger of Inspirus and Gesa credit unions, the integration team learned to plan for increased touchpoints, to overcommunicate and to get help from an outside partner.

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Both bring valuable assets to the table that the other doesn’t have, so both stand to be better off by uniting their various strengths.

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In a lending landscape rocked by a year of seismic changes, siloed operations and clogged workflows just won’t cut it.

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Stephanie Smith, who heads Fifth Third Bank’s DEI efforts, joins us to discuss how data and relationships can help build a program that provides greater access and opportunity, both in the bank and in the community.

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Digital intelligence solutions can help realize significant cost savings while preventing fraud and providing a pleasant customer experience.

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Technology should enhance bank employees and free them from simple tasks so that they can provide value where it's needed most.

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By being a trusted advisor in their everyday moments, banks will earn the opportunity to be there for their milestone moments.

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In our latest BAI Executive Report, we explore how financial institutions can broaden and deepen their small business relationships.

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Banks are scrutinized from the due diligence and risk standpoints, and their fintech partners must appreciate that they will face similar scrutiny.

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Challenger banks may have national name recognition and mammoth marketing budgets, but they will never match local banks in personalized service.

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Banks must continually and rapidly elevate their CX to be more personal, holistic and seamless across digital and in-person channels.

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Three ways for banks to identify collaborative companies that can help them attract and engage customers.

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For the shift to tellerless banking to be meaningful, institutions must invest in technology that enables a genuinely paperless process.

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As people increasingly become digital-first, the credit or debit card may become one of the few physical touchpoints a bank has with its customers. 

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As banks look to offer a customized digital experience, they can start by making better use of the customer data they already have in hand.

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Today’s shortage of skilled IT workers stands to get worse as more industries and companies accelerate their digital transformations.

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