Terry Badger
Sep 30, 2022

GreenState CU’s organic growth has soared over the past two decades—now swallowing small banks is the strategy.

A relentless focus on customer satisfaction and delight can help you stand out from the competition.

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AI-powered knowledge management technology can improve customer financial wellness, grow balances and drive product sales.

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Observational coaching embeds knowledge and skill to drive successful behaviors and positive culture for maximizing business performance impact.

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On the BAI Banking Strategies podcast, Craig Alexander from BMO Financial Group explains their new hiring program focused on refugees and other displaced people.

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Making appointments at banks, which exploded during the pandemic, is evolving to meet a growing demand for certainty and convenience.

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But to get to better, financial services providers must trade their traditional past for a more nimble future.

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How to effectively close the engagement gap between human and virtual channels persists as an issue for financial institutions.

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Preparing now with the right products to target this soon-to-be debt relieved group could serve banks and credit unions well in 2022 and 2023.

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Institutions should view their technology strategy more holistically to identify ways to encourage innovation and create unique customer experiences.

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This month’s BAI Executive Report outlines ways technology can help financial services providers reach the right customers with the right credit products and compete more effectively against nonbank players.

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On the BAI Banking Strategies podcast, Sandra Quince, an executive at Bank of America, talks about the its executive-on-loan program that brings in new ways of thinking while developing future bank leaders.

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Adding virtual capabilities to the traditional branch network can better cater to customer expectations and save money to boot.

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It’s all about leveraging digital for a better experience for customers and employees.

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Banks are missing an opportunity by not offering solutions that can track expenditures, monitor shortfalls or surpluses, and calculate 'what if' scenarios.

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Employee engagement should be a cornerstone of every bank’s strategic planning given its direct connection to profitability.

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Using segmentation based on observed online behaviors, banks can nurture leads and target consumers in an impactful and cost-effective way.

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Despite the accelerating pace of mobile adoption, bank branches will continue to play a critical role in customer engagement.

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Delivering best-in-class customer service is the key, especially when long-standing connections are being disrupted by M&A-related events.

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Research shows that companies with formal journey-mapping have significantly higher year-over-year growth than companies without such programs.

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