Retail Banking

Bottomline Technologies' Marc Salinas shares insights on how relationship management is changing at banks and credit unions.

Local banks and credit unions can make meaningful strides in creating a more diverse, equitable and inclusive company culture.

The pandemic has enhanced the value of automated solutions to expedite cash flows, document business performance and other key functions.

Using analytical systems as a tool, managements can continuously project profitability and channel usage for the next 18 to 24 months.

Expansive scenario analysis is key to identifying options for financial institutions facing possibility of further compression in net interest margin income.

For Veteran’s Day, our podcast guest is Barclay Keith, who served in the Army in Afghanistan prior to co-founding the fintech firm Artis Technologies, where he is now CEO. He joins us to share insights on what veterans have to offer banks and credit unions.

By creating a streamlined, low-friction process, financial services organizations can meaningfully reduce the online abandonment rate.

Banks are making big investments in artificial intelligence (AI) and machine-learning software to improve the customer experience and detect fraud.

“So we beat on, boats against the current, borne back ceaselessly into the past.