Guenther Hartfeil

Guenther Hartfeil
Aug 31, 2020

Here are the steps to help mitigate the loss of customers who no longer work near branches they originally chose based on their office location.

Few topics in banking inspire as much commentary as branch-of-the-future concepts, since it’s now generally accepted in the industry that today’s branch model is fated to go the way of the typewriter after the word processor made its debut.

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A new year is time for new resolutions.

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With average branch monthly teller transaction volume for financial institutions (FIs) declining more than 45% in the past 20 years, according to FMSI’s annual Teller Line Study, banks are challenged more than ever to keep their branches profitable.

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Robust digital channel adoption and rapidly changing consumer behavior have made the branch as we know it today irrelevant to many of us.

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What do bank tellers, toll booth attendants and mail carriers have in common? Each group has provided decades of specialized manual service, yet is being overtaken by technology alternatives and changing customer behaviors.

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Statistics show that bank networks in the U.

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It’s an old problem in banking but one that is hitting home now with increasing urgency: how do you boost sales in the branches? Part of the answer involves changing the roles and responsibilities of the branch staff.

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The branch has always been considered the best channel for banks to deliver personal service.

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The “branch of the future” is a tantalizing concept pursued by nearly every large financial institution.

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With branch transaction volumes declining more than 45% since 1992, financial institutions (FIs) are struggling to keep branches profitable.

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