Amy George
Jul 20, 2021

Brand visionary Jean-Pierre Lacroix considers the evolution of the branch and looks to its future.

Statistics show that bank networks in the U.

Read More

It’s an old problem in banking but one that is hitting home now with increasing urgency: how do you boost sales in the branches? Part of the answer involves changing the roles and responsibilities of the branch staff.

Read More

The branch has always been considered the best channel for banks to deliver personal service.

Read More

The “branch of the future” is a tantalizing concept pursued by nearly every large financial institution.

Read More

With branch transaction volumes declining more than 45% since 1992, financial institutions (FIs) are struggling to keep branches profitable.

Read More

“Tellers must do more than transact – they must also sell!” If you’re coming to that conclusion at your bank, you are not alone and you have good reason.

Read More

As banks switch to automation so customers don’t have to go to the branch, and use remote staff to provide assistance when they are in the branch, they are essentially re-orienting the customer relationship dynamics to resemble more of a branchless format.

Read More

With all their unique and heavily promoted characteristics – tech savvy, achievement-oriented and attention-craving – when it comes to financial services, Generation Y’ers are in many ways not all that different from Gen X’ers and Baby Boomers.

Read More

There is an old saying that goes something like this: “If you’re going to be dragged out of town by a mob, get out in front fast and announce it’s a parade.

Read More

Banks nowadays can connect digitally with customers online, on their mobile phone, even on their Twitter or Facebook feed.

Read More