Amy George
Jul 20, 2021

Brand visionary Jean-Pierre Lacroix considers the evolution of the branch and looks to its future.

“Without a growth strategy, you are dead in the water,” said Chuck Sulerzyski, CEO of Marietta, Ohio-based Peoples Bank.

Read More

Increasingly, banks seeking to optimize branch staffing are using qualified part-time tellers to supplement full-time staff during peak volume periods.

Read More

For most bankers, determining where to put branches is primarily viewed as an “art” – something qualitative, often based on a “sense” of which markets are growing or the opportunity for available space that comes from a realtor telephone call (“You must see this wonderful new space that’s now on the market!”).

Read More

Branch consolidation is a major theme in retail banking this year as institutions pare back their branch networks to reduce expenses and increasingly rely on self-service channels to meet customer needs.

Read More

Recently, several banks have begun addressing branch distribution costs.

Read More

Do banks “get it right” when it comes to digital strategy? We recently posed that question to somebody eminently qualified to provide an answer: Aaron Dignan, CEO and founding partner of New York City-based Undercurrent, a digital strategy firm noted for working with some of the largest companies in corporate America.

Read More

“She has the words, but not the music,” said Mark Twain of his wife’s attempts at swearing.

Read More

In our currently tenuous economic environment, opinions about how to manage retail banking and, specifically, the branch system vary dramatically.

Read More

Branch design is a hot topic these days with all the speculation about the “branch of the future” in the wake of gradual customer migration to electronic channels.

Read More

The traditional branch sales model was based on cross-selling to customers who used the branch for transactions.

Read More