Guenther Hartfeil

Guenther Hartfeil
Aug 31, 2020

Here are the steps to help mitigate the loss of customers who no longer work near branches they originally chose based on their office location.

While consumers and small businesses consistently rate “local branch convenience” as a deciding factor in choosing their financial institutions, branch transactions are declining at an average rate of 7 percent per year—even higher in many urban areas.

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Retail banking faces steep declines in branch visits.

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As banks consolidate further, financial institutions have a chance to cherry pick good branch sites cast off by competitive mergers.

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Not Supported In an age when so much stress is placed on customer experience, financial institutions need to keep an eye on the safeguards that guarantee success.

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Not Supported For all the noise surrounding customer experience, dialing in to the best practices and effective strategies is another story.

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Not Supported While financial institutions know data holds the key to success, many haven’t figured out how to collect it or what exactly to do with it.

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Not Supported What will 2019 bring?  We’re moving into the longest economic recovery on record and it looks like there’s plenty of room to run.

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Not Supported Are branches here to stay or going away? Is more high tech a good thing or an obstacle to human connection? The questions won’t go away; smart answers are hard to find.

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Customer experience—building real, valuable, personal experiences for customers—has become banking’s top competitive differentiator.

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As if you weren’t already wary about answering phone calls from unknown numbers, here’s another concern to consider.

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