Kerim Tumay
Feb 19, 2020

Retail banks tend not to disclose detailed breakdowns of the costs associated with their branch networks. According to an article from McKinsey & Company, the physical network, workforce and branch support can account for more than half of a retail bank’s operating expenses. With increasing use of digital banking and self-service technologies, why are leading banks still […]

Retail banking faces steep declines in branch visits.

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As banks consolidate further, financial institutions have a chance to cherry pick good branch sites cast off by competitive mergers.

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Not Supported In an age when so much stress is placed on customer experience, financial institutions need to keep an eye on the safeguards that guarantee success.

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Not Supported For all the noise surrounding customer experience, dialing in to the best practices and effective strategies is another story.

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Not Supported While financial institutions know data holds the key to success, many haven’t figured out how to collect it or what exactly to do with it.

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Not Supported What will 2019 bring?  We’re moving into the longest economic recovery on record and it looks like there’s plenty of room to run.

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Not Supported Are branches here to stay or going away? Is more high tech a good thing or an obstacle to human connection? The questions won’t go away; smart answers are hard to find.

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Customer experience—building real, valuable, personal experiences for customers—has become banking’s top competitive differentiator.

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As if you weren’t already wary about answering phone calls from unknown numbers, here’s another concern to consider.

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Some banks think that after 10 years, they’ve got mobile banking all figured out.

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