John Cameron
Oct 15, 2021

For the shift to tellerless banking to be meaningful, institutions must invest in technology that enables a genuinely paperless process.

It’s clear the decline in branch transactions has big implications for branch staffing and organizational roles.

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A sophisticated crime where thieves install malicious software and/or hardware at ATMs—and force the machines to spit out up to 40 bills every 30 seconds—has for some time threatened banks in Europe and Asia.

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So, then: Was 2017 a triumph or a trash fire? In at least one sector, it was a literal fire sale—as the precipitous (if long-predicted) demise of the retail store made headlines, even as e-commerce titans such as Amazon made a mint.

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For many banks, retail is in danger of becoming a zombie business.

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Much press coverage has been devoted to the dominance of digital banking channels and how it almost renders the physical bank branch network obsolete.

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Predicting key trends in any industry—and financial services is no exception—means taking to account uncertainty, reality and possibility.

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The oft-debated topic of branches often begs for clarity–so where to start looking? The area of data analytics holds a crucial key, as it can inform a host of decisions from staffing levels to taking care of customers in peerless ways.

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You know how you hate to dial into a bank contact center and navigate all those artificial intelligence prompts before talking to a human? Well, the bad guys know how much you hate it.

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Banks and their branches have always innovated: the ATM, which turned 50 in June, didn’t appear out of nowhere.

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Getting customers to use more efficient channels can help a bank’s bottom line—but banks have to do it right.

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Q: “Is there an ideal branch format?” A: The “ideal branch” of the future will be fully automated with robots or holograms serving as branch staff.

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On this episode of the BAI Banking Strategies podcast, we’re joined by banking branch expert Jon Voorhees of Peak Performance Group about the closing, opening and evolution of bank branches.

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Proponents of digital banking argue that U.

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Industry veteran Jon Voorhees opened about 900 new branches and learned a great deal about the factors that drive a successful launch. Here are best insights.

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By now it’s a fact of financial life, or perhaps even life immortal: Like a cat with nine lives, or mythical, money-green beast, bank branches simply won’t die.

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In recent years, consumers have increasingly turned to online and mobile banking channels to fill their banking needs.

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Bankers have heard it hundreds of times, or been sold it, if you will: If branches are to survive, they must shift from transaction-oriented institutions to sales centers.

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