Kerim Tumay
Feb 19, 2020

Retail banks tend not to disclose detailed breakdowns of the costs associated with their branch networks. According to an article from McKinsey & Company, the physical network, workforce and branch support can account for more than half of a retail bank’s operating expenses. With increasing use of digital banking and self-service technologies, why are leading banks still […]

My local grocery store has installed a second set of self-service stations.

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The high-velocity change in financial services is picking up.

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Envision doing hatha yoga, hearing new music or catching an art exhibit in a really non-traditional setting: a bank branch.

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You know the drill, because it’s been drilled into your head: Branch locations are closing.

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Banks aren’t quite trading in pinstripe suits and formal board rooms for hoodies and scooters—but interior innovation is on a roll.

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So you’ve closed some branches and reduced staff at others.

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The use of textual, digital and web-based communication is rising as financial institutions across the spectrum fend off competition and adapt to trends in consumer behavior.

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Not Supported The conversation surrounding bank branches, and their future, continues to dominate conversation in financial services.

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It’s likely that you have conducted specific time studies or collected data about transaction volumes, demographics and market potential in certain branches, regions or markets.

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