Jackie Hudson
Jun 3, 2022

Channel-integrated lobbies can provide a more unified experience for customers and a more effective business model for banks and credit unions.

Bankers have heard it hundreds of times, or been sold it, if you will: If branches are to survive, they must shift from transaction-oriented institutions to sales centers.

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It’s that time of year again—time to put away the ball in Times Square and polish up our crystal ball for 2017.

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Amid the smoky aroma of fresh-roasted coffee and the sweet scent of pastries, Scott Maykis starts his morning routine by tapping into the free Wi-Fi at the Capital One Café on Chicago’s Gold Coast.

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Almost all banks have grown by acquisition, resulting in a mix of facilities.

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Through this scenario, consider the impact technology is having on how consumers navigate something as routine as their daily lunch hour: Before an executive even leaves her office, she preorders and pays for her favorite meal at a nearby quick-service restaurant via her mobile device—and bypasses the line to pick up her already prepared food.

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The recent article in Banking Strategies Online, “Three things you must consider when closing branches,” (Oct.

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Just what will bank branches look like 10 years down the line? They’ll look smaller, for starters – and feature self-service machines to work transactions that free up staff.

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There is no doubt that bank customers of all ages and incomes are moving to digital channels to conduct financial transactions.

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It seems like every week you hear about another bank’s plans to close some large number of branches.

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It has been a common banking practice across the U.

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I’ve read many articles about the death of bank branches since I started in the industry more than 30 years ago.

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How will retail banking’s changing service model define the branch of the future? With adoption of online and mobile banking on the rise, customers are visiting branches less frequently.

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As consumer digital migration drains ever more branch traffic, banks have been working through a delicate transition with branch staffing.

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Bigger is better may not have been what the politicians and regulators envisioned post-financial crisis but that’s what we now have in the banking industry.

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If you have only scanned the headlines from the business world, the news about bank branches seems grim, as every week brings more branch closings by banks and credit unions.

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It goes without saying that retail banking has many moving parts and Bank-at-Work programs are no exception.

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An abandoned machine shop becomes a brew pub.

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While digital transactions have taken a bite out of walk-in traffic, the brick-and-mortar branch is far from obsolete.

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The branch that once captured 100% of all transactions now only represents 10% of transactions and has been impacted by various industry trends and fads.

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