Kerim Tumay
Feb 19, 2020

Retail banks tend not to disclose detailed breakdowns of the costs associated with their branch networks. According to an article from McKinsey & Company, the physical network, workforce and branch support can account for more than half of a retail bank’s operating expenses. With increasing use of digital banking and self-service technologies, why are leading banks still […]

The oft-debated topic of branches often begs for clarity–so where to start looking? The area of data analytics holds a crucial key, as it can inform a host of decisions from staffing levels to taking care of customers in peerless ways.

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You know how you hate to dial into a bank contact center and navigate all those artificial intelligence prompts before talking to a human? Well, the bad guys know how much you hate it.

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Banks and their branches have always innovated: the ATM, which turned 50 in June, didn’t appear out of nowhere.

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Getting customers to use more efficient channels can help a bank’s bottom line—but banks have to do it right.

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Q: “Is there an ideal branch format?” A: The “ideal branch” of the future will be fully automated with robots or holograms serving as branch staff.

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On this episode of the BAI Banking Strategies podcast, we’re joined by banking branch expert Jon Voorhees of Peak Performance Group about the closing, opening and evolution of bank branches.

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Proponents of digital banking argue that U.

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It seems as though every banking journal today has an article about branch closures or consolidations.

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By now it’s a fact of financial life, or perhaps even life immortal: Like a cat with nine lives, or mythical, money-green beast, bank branches simply won’t die.

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