Branches and Self-Service

Branch transformation is hot.

The oft-debated topic of branches often begs for clarity–so where to start looking? The area of data analytics holds a crucial key, as it can inform a host of decisions from staffing levels to taking care of customers in peerless ways.

You know how you hate to dial into a bank contact center and navigate all those artificial intelligence prompts before talking to a human? Well, the bad guys know how much you hate it.

Banks and their branches have always innovated: the ATM, which turned 50 in June, didn’t appear out of nowhere.

Getting customers to use more efficient channels can help a bank’s bottom line—but banks have to do it right.

Q: “Is there an ideal branch format?” A: The “ideal branch” of the future will be fully automated with robots or holograms serving as branch staff.

Customers don’t like hitting their local bank.

On this episode of the BAI Banking Strategies podcast, we’re joined by banking branch expert Jon Voorhees of Peak Performance Group about the closing, opening and evolution of bank branches.

Proponents of digital banking argue that U.

Industry veteran Jon Voorhees opened about 900 new branches and learned a great deal about the factors that drive a successful launch. Here are his 10 best insights.