Michael Hafer
Jun 3, 2021

Banks and credit unions must manage ATMs as mission-critical devices and consider an interactive teller machine (ITM) to soften the blow of branch closures.

On this episode of the BAI Banking Strategies podcast, we’re joined by banking branch expert Jon Voorhees of Peak Performance Group about the closing, opening and evolution of bank branches.

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Proponents of digital banking argue that U.

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Industry veteran Jon Voorhees opened about 900 new branches and learned a great deal about the factors that drive a successful launch. Here are his 10 best insights.

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By now it’s a fact of financial life, or perhaps even life immortal: Like a cat with nine lives, or mythical, money-green beast, bank branches simply won’t die.

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In recent years, consumers have increasingly turned to online and mobile banking channels to fill their banking needs.

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Bankers have heard it hundreds of times, or been sold it, if you will: If branches are to survive, they must shift from transaction-oriented institutions to sales centers.

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It’s that time of year again—time to put away the ball in Times Square and polish up our crystal ball for 2017.

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Amid the smoky aroma of fresh-roasted coffee and the sweet scent of pastries, Scott Maykis starts his morning routine by tapping into the free Wi-Fi at the Capital One Café on Chicago’s Gold Coast.

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Almost all banks have grown by acquisition, resulting in a mix of facilities.

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