Guenther Hartfeil

Guenther Hartfeil
Aug 31, 2020

Here are the steps to help mitigate the loss of customers who no longer work near branches they originally chose based on their office location.

There is no doubt that bank customers of all ages and incomes are moving to digital channels to conduct financial transactions.

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It seems like every week you hear about another bank’s plans to close some large number of branches.

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It has been a common banking practice across the U.

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I’ve read many articles about the death of bank branches since I started in the industry more than 30 years ago.

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How will retail banking’s changing service model define the branch of the future? With adoption of online and mobile banking on the rise, customers are visiting branches less frequently.

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As consumer digital migration drains ever more branch traffic, banks have been working through a delicate transition with branch staffing.

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Bigger is better may not have been what the politicians and regulators envisioned post-financial crisis but that’s what we now have in the banking industry.

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If you have only scanned the headlines from the business world, the news about bank branches seems grim, as every week brings more branch closings by banks and credit unions.

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It goes without saying that retail banking has many moving parts and Bank-at-Work programs are no exception.

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An abandoned machine shop becomes a brew pub.

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