Guenther Hartfeil

Guenther Hartfeil
Aug 31, 2020

Here are the steps to help mitigate the loss of customers who no longer work near branches they originally chose based on their office location.

Smartphones are increasingly recognized as a natural conduit for everyday financial transactions, such as making payments and scanning checks for deposit.

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The results of our 2015 FMSI Teller Line Study are in and they support widespread perceptions about declining branch transactions and staff productivity and rising labor costs.

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A lot of folks are asking me whether I’m really saying that banks need to start all over again? Is that really feasible, Chris? How can you recommend that we tear down the house and rebuild it? Well, there are a lot of reasons I can say this, and believe it.

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Digital shopping now influences roughly 80% of the origination stream for new consumer checking relationships, yet 90% of new-to-bank checking accounts are still opened in the branch.

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The millennial generation, those people born roughly between 1982 and 2000, is by many accounts the fastest-growing generation ever.

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Bankers and their boards have been thinking about their plans for the branch of the future for several years.

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Almost every bank either operates its own contact, or call, center or commissions a third party to do so.

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Improving the customer experience using integrated real estate, operations and technology strategies can make a branch network highly profitable.

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Since its introduction in the 1960s, the ATM has evolved to become an integral part of day-to-day life.

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JPMorgan Chase recently held their investor day and grabbed some of the fintech headlines when they stated that Apple Pay has been activated by over a million cardholders since its launch in the U.

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