Adam Russell

Adam Russell
Aug 26, 2020

Smarter digital identity verification practices can allow for easy and secure account openings when face-to-face isn’t possible.

In today’s fiercely competitive financial marketplace, you need an edge that puts your customers’ experience at the center of everything you do.

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Don’t fall into the trap of launching a digital transformation effort that fails to actually transform.

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And it’s hard to overstate the importance of mobile as a preferred customer channel and to address concerns about fraud.

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Tech experts from the financial services industry share insights on what bank and credit union leaders need to know up front.

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Models to analyze flow-of-funds data can yield insights to support a bank’s acquisition, retention and engagement initiatives.

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Interactions between people are still a key factor in the relationship between bank and customer.

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Successful automated support should do more than just answers questions. It should engage consumers in a journey that is constantly improving.

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Digital banking has gained momentum as COVID-19 has dried up branch visits and face-to-face interactions. BAI's Mark Riddle and Jason Mencias discuss digital banking trends, what different demographics value and how financial institutions are handling the pandemic's disruptions.

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Planning for current and future needs is key to create a strategy that is viable during COVID-19 and beyond.

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