Kelly Horn
Aug 18, 2022

It’s all about leveraging digital for a better experience for customers and employees.

Using segmentation based on observed online behaviors, banks can nurture leads and target consumers in an impactful and cost-effective way.

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The evolution of the digital wallet could democratize technology and help community and regional banks compete more effectively.

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From partnering with fintechs to developing their own solutions, banks have a variety of options.

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On the BAI Banking Strategies podcast, Chris Craver, head of digital products at Valley National Bank, joins us to talk about his bank’s approach to digital transformation and its outlook for the future.

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Traditional institutions seeking to get into the game will need a mindset that focuses as much on monetization as it does on customer count.

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The pandemic boosted mobile adoption across generations, but banks are betting users will stay for the right touch and feel.

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On the BAI Banking Strategies podcast, David Foss, CEO at Jack Henry & Associates, joins us to discuss open banking and the scale-defying opportunities it can provide for regional and community institutions.

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On the BAI Banking Strategies podcast, Relay Network CEO Matt Gillin discusses how banking institutions can use content feeds to elevate customer engagement and increase personalization.

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To develop a winning strategy that engages and delights customers, start by answering these four questions.

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The pandemic boosted mobile adoption across generations, but banks are betting users will stay for the right touch and feel.

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A digital, customer-centric approach provides a path for banks to reinvent themselves as true innovators.

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Consolidating data management and communications platforms makes it easier to execute best practices and proven strategies.

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Zack Bishop from Synovus Financial is with us to talk about the blockchain and a new stablecoin project that his bank is a part of.

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IDology's Heidi Hunter joins us to talk about digital identity verification and how it can help banks and credit unions deliver speed and security.

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The newcomers are making inroads with specialized products and services, but traditional institutions are not easily ceding the territory.

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As consumers continue demanding better digital experiences, banks and credit unions should be focused on greater virtual access and convenience.

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Banking institutions have never had much time to customize generic platforms, and in today’s competitive environment, they have even less.

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How can banks and credit unions best deploy technology to meet customer wants and needs?

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To drive efficiencies, financial institutions should focus on tactics that optimize self-service experiences and improve their first-contact resolution rate.

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