Terry Badger
Sep 21, 2021

Greg Kanevski, global head of banking at ServiceNow, discusses a personalization strategy that has an optimal mix of people and technology.

Keep employees and clients current on e-signatures, which have allowed banks and credit unions to continue their core services when in-person appointments are not an option. 

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Research shows that companies working on creating a customer-centric culture are 60% more profitable than those not focused on it.

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Jean-Pierre Lacroix, president of the branding and design firm SLD, tells us what North American banks can learn from overseas financial institutions about the latest tech and how they can put those insights to work.

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The prospect of billions of dollars in new deposits is one reason. But what has really piqued banks' interest is a recognition that the future of payments is digital.

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Cheryl Chiodi from ABBYY and industry consultant Jim Griffin share ideas on creating personalized banking experiences to strengthen customer relationships and stand up to outside threats.

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Banks and credit unions can improve their efforts to acknowledge and address customer frustrations with voice-based conversational AI.

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Chris Stanley from Moody’s Analytics joins us to discuss what goes into a personalized customer experience as banking goes ever more digital.

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Technology acquisitions by banks and credit unions must be versatile enough to meet today’s strategic goals and the challenges coming tomorrow.

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A top-down focus on digital innovation and a willingness to experiment is necessary in order to find the right solutions at the right price.

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