Kelly Horn
Aug 18, 2022

It’s all about leveraging digital for a better experience for customers and employees.

Earlier this year, Bank of America announced that it had surpassed one million small business mobile banking users, representing one-third of the institution’s three million small business banking customer base.

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As customer preference shifts from traditional branch and ATM transactions to easier, faster channels such as Web and mobile, it is becoming more and more difficult for banks to measure the impact this shift has on their organizations.

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Why are so many banks struggling to adapt quickly to the trends driving the need for massive transformation in their business? The pressures of dealing with increased competition, operating with limited budgets and the need to enhance capabilities in order to establish and maintain strong relationships with their customers are just a few contributing factors.

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When San Francisco-based Bank of the West recently looked into introducing a new mobile banking app, it adopted a project management method known as “radical collaboration,” which involves the participation of all relevant units across the company.

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Consumers are adopting mobile banking and payments technologies at a record pace and in real-time.

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Financial institutions have relied on geocoding and location intelligence for decades to make better decisions regarding site selection and market potential.

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The use of electronic bill payment at financial institution websites benefits both consumers and financial institutions.

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One of the main factors financial institutions should consider in planning their mix of channels, such as the branch network, online banking and mobile banking, should be the age group of their customer base.

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The hype about mobile banking is legitimate as the technology continues to exceed adoption expectations, add exciting new features and appeal especially to youthful customers that banks once feared they would lose.

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In 2012, the average mobile user made at least one video call per month and by 2017 it is predicted that at least five video calls will be made each month, according to Cisco’s recent Visual Networking Index (VNI) Global Mobile Data Traffic Forecast.

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Online account opening (OAO) presents a frustrating irony for many banks: The great service they are prepared to offer after they get a customer on board is belied by an often inferior, frustrating OAO process.

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Tablet usage is growing exponentially, with important implications for retail banking.

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Banks have little to do with physical space anymore; it’s all been digitized.

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The numbers can seem daunting.

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A quick review of those industry newsletters filling e-mail in-boxes every day finds literally dozens of articles on mobile banking.

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There’s no question that bankers “get it” when it comes to mobile banking and payments, considering that most major financial institutions now offer their customers some package of mobile banking services.

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The buzz about mobile banking is at an all-time high so maybe it’s time to take the hype down a notch.

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It’s no secret that Brett King doesn’t like branches.

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Over the last year, media attention and overall interest in mobile payments has surged dramatically.

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