Evan Barale
Aug 6, 2020

And it’s hard to overstate the importance of mobile as a preferred customer channel and to address concerns about fraud.

As 2011 draws to a close, most bankers would agree that the financial services industry is sorely in need of a New Paradigm; the old business models look increasingly strained in the wake of the financial crisis of 2008-2009, the subsequent regulatory overkill and now the accelerating Eurozone crisis.

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People rarely visit their bank branch anymore.

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Channel management is arguably one of the most important functions in today’s banking industry as institutions are caught between the eroding viability of traditional branches and the need to accommodate emerging channels such as mobile.

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Last month, I was standing in the TSA security line at Boston’s Logan airport for the “polite” pat down and body scan.

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Mobile banking alerts are becoming more popular as banks put more muscle behind marketing and expanded offerings.

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