Nicole Lawler
Oct 13, 2020

Four steps to build a seamless, digital-first approach across channels that works for customers and employees

Over the last year, media attention and overall interest in mobile payments has surged dramatically.

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The banking world is quickly being split into two camps: those that currently offer a mobile banking solution and those that will.

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Most everyone in financial services these days is talking about mobile banking, mobile commerce, mobile payments and mobile wallets.

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Consumers are increasingly using their mobile phones to interact with their financial institution; the 2011 Fiserv Consumer Trends Survey shows that more than a quarter of U.

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Social media – whether in the form of Twitter, Facebook, YouTube or other online communities – has long passed the phase of a fad.

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The flood of activity in mobile commerce is eerily reminiscent of the Internet boom a decade ago when banks developed the host of eCommerce capabilities that are commonplace today.

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A bank is a digital business and, as a digital business, can be broken down into pure bits and bytes.

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When it comes to mobile banking offerings, banks cannot afford to be a one-trick pony in supporting just one modality or mobile platform, according to speakers at the recent BAI Retail Delivery event in Chicago.

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As 2011 draws to a close, most bankers would agree that the financial services industry is sorely in need of a New Paradigm; the old business models look increasingly strained in the wake of the financial crisis of 2008-2009, the subsequent regulatory overkill and now the accelerating Eurozone crisis.

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People rarely visit their bank branch anymore.

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