J.J. Slygh
May 11, 2021

Getting personal is an effective way to create a connected customer experience in a disconnected world.

Channel management is arguably one of the most important functions in today’s banking industry as institutions are caught between the eroding viability of traditional branches and the need to accommodate emerging channels such as mobile.

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Last month, I was standing in the TSA security line at Boston’s Logan airport for the “polite” pat down and body scan.

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Mobile banking alerts are becoming more popular as banks put more muscle behind marketing and expanded offerings.

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