Helene Panzarino
Jul 16, 2021

A top-down focus on digital innovation and a willingness to experiment is necessary in order to find the right solutions at the right price.

The banking world is quickly being split into two camps: those that currently offer a mobile banking solution and those that will.

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Most everyone in financial services these days is talking about mobile banking, mobile commerce, mobile payments and mobile wallets.

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Consumers are increasingly using their mobile phones to interact with their financial institution; the 2011 Fiserv Consumer Trends Survey shows that more than a quarter of U.

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Social media – whether in the form of Twitter, Facebook, YouTube or other online communities – has long passed the phase of a fad.

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The flood of activity in mobile commerce is eerily reminiscent of the Internet boom a decade ago when banks developed the host of eCommerce capabilities that are commonplace today.

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A bank is a digital business and, as a digital business, can be broken down into pure bits and bytes.

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When it comes to mobile banking offerings, banks cannot afford to be a one-trick pony in supporting just one modality or mobile platform, according to speakers at the recent BAI Retail Delivery event in Chicago.

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As 2011 draws to a close, most bankers would agree that the financial services industry is sorely in need of a New Paradigm; the old business models look increasingly strained in the wake of the financial crisis of 2008-2009, the subsequent regulatory overkill and now the accelerating Eurozone crisis.

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People rarely visit their bank branch anymore.

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Channel management is arguably one of the most important functions in today’s banking industry as institutions are caught between the eroding viability of traditional branches and the need to accommodate emerging channels such as mobile.

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