Edmund Lawler
Jun 30, 2022

The pandemic boosted mobile adoption across generations, but banks are betting users will stay for the right touch and feel.

With all the pressing challenges community banks face, should they also devote brain space to cryptocurrencies? Finastra chief innovation officer Shuki Licht makes his case for why community banks should be focused on crypto now.

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The digital-payment transition works best when financial services providers start slow and gradually build trust.

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Improving the digital customer experience is a top business challenge for financial services providers. PenFed Credit Union's Gaurav Bhatia and BAI's Terry Badger discuss PenFed's approach to digital CX for its 2.6 million members.

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The pandemic has provided a showcase for the capabilities, while also highlighting where more work is needed.

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That is a question for banks seeking to offer financial services via APIs in a cheaper, faster and more transparent manner.

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In this environment, the back office participates as a valued partner in defining the strategic approach for the end-to-end delivery of a product.

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The one-to-one connections financial institutions can provide are more important than ever, even with personalized experiences rarely being delivered in person.

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Recent research indicates that banks and credit unions may not be investing in the right innovation to help their key challenges.

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Jacquie Hersch from ServiceNow joins us to discuss digital transformation and how banks can offer even more effective digital products and services.

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The recent BAI Banking Outlook survey suggests that only a small percentage of financial institutions believe they offer excellent customer experience in their digital channels.

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When working together, banks and fintech mutually benefit from their joint innovations as both sides look to grow customers and revenue.

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David Schneiderman and Andrew Corbett from NICE Actimize join us to discuss the types of fraud that have become a huge customer-security challenge during the COVID-19 pandemic, and how banks and credit unions can fight back.

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During the merger of Inspirus and Gesa credit unions, the integration team learned to plan for increased touchpoints, to overcommunicate and to get help from an outside partner.

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Both bring valuable assets to the table that the other doesn’t have, so both stand to be better off by uniting their various strengths.

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Technology should enhance bank employees and free them from simple tasks so that they can provide value where it's needed most.

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Banks are scrutinized from the due diligence and risk standpoints, and their fintech partners must appreciate that they will face similar scrutiny.

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Banks must continually and rapidly elevate their CX to be more personal, holistic and seamless across digital and in-person channels.

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Three ways for banks to identify collaborative companies that can help them attract and engage customers.

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For the shift to tellerless banking to be meaningful, institutions must invest in technology that enables a genuinely paperless process.

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As banks look to offer a customized digital experience, they can start by making better use of the customer data they already have in hand.

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