Daniel Brousseau
Oct 21, 2021

Banks must continually and rapidly elevate their CX to be more personal, holistic and seamless across digital and in-person channels.

The pandemic-related upswing in digital banking is also adding momentum to open banking. On our podcast, Nick Farrow from Modern Treasury discusses where open banking stands in the U.S. now, and how it may change future customer relationships.

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Advances in data and analytics technology can help banks lower their ongoing monitoring costs while reducing information demands on customers.

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Banks and credit unions that don't know what the CX is like on their digital channels risk losing their brand reputation , and perhaps customers as well.

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Banks and credit unions must find a balance between digital and live-agent support to satisfy customers and maintain efficient operations.

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Banks and credit unions can gain better insight into their customers’ wants and needs by merging financial benchmarking and CX/UX research.

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A growing desire for more protection from ID theft and other online perils opens the door for financial services organizations to add value and deepen relationships.

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The investment banks and credit unions are making to digitally transform customer experiences and power faster payments around the world are being met with equally dynamic threats, a recent survey has found.

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Getting personal is an effective way to create a connected customer experience in a disconnected world.

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As banks shift from a transaction-centric relationship with customers to one focused on financial well-being, design considerations will be more important.

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Banks and credit unions have digitally adapted to the changes that came with COVID. Where do those efforts go from here? Get insights from Fiserv’s Danny Baker and Josh Spisak on the BAI podcast.

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Banks are addressing account opening weaknesses as criminals exploit pandemic-related security gaps.

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A solution put together haphazardly could leave your IT and management teams constantly diffusing situations and assuaging upset customers.

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Sales and marketing technology should enable deeper, more human relationships.

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Successful banks and credit unions will embrace digitalization to facilitate transactions and provide offers and tools based on customer behaviors, preferences and expectations.

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Technology can be a valuable tool for upgrading the credit-scoring system, which can lead to more loan approvals in historically underserved communities.

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Step up to the plate in 2021. Build a resilient, innovative business model that mitigates attrition and supports growth.

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As customers increase their use of digital channels, more banking services can migrate to the non-banking apps that Americans trust and use every day.

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COVID-19 has created new opportunities for fraudsters to exploit banks, credit unions and their customers. This month’s BAI Executive Report identifies the challenges faced by financial services organizations and offers insights on how to address them.

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How can banks and credit unions can address the uptick in identity fraud? LexisNexis Risk Solutions' Kimberly White shares her insights.

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Bots can do part of the job, but real-time human engagement within the app is necessary to allay fears and reinforce brand confidence.

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