Ron Buck
Jun 25, 2020

Here’s how one commercial lender took advantage of her system’s power and versatility to meet challenges presented by the pandemic.

Amid today’s ultra-competitive banking landscape, you might think at first glance that digital and physical channels remain locked in an all-out battle, each using any advantage to lure customers to their side.

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What challenges and opportunities lie ahead for financial services leaders in 2020? BAI’s Karl Dahlgren and Jason Mencias walk us through the findings of new BAI Banking Outlook research.

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Generating leads and driving traffic to your website or app is the easy part.

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When we recently interviewed ten customers of lending institutions — all business clients from small and middle-market companies — they cut through the noise.

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Considering that smartphone apps are just a dozen years old, the technology has exploded far beyond anything Steve Jobs might’ve imagined when he unveiled the first iPhone.

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Who is using direct banks and why? How do their customers define convenience? BAI’s Jason Mencias and Mark Riddle share insights from the latest BAI Banking Outlook report on this week’s podcast.

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Not Supported BAI’s Holly Hughes sits down with fintech leaders Jason Henrichs, FinTech Forge, and Kevin Lewis, Amount, to discuss the key issues surrounding digital transformation and how financial services leaders can approach converging technology with customer experience.

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Direct banks, or online-only banks, continue to be a hot topic in the industry.

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Digital transformation—the theme of this week’s BAI Deep Dive—is sure to remain a non-stop topic of discussion as the financial services industry bears down on 2020.

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Banks have talked for years about bridging the yawning gap between physical and digital channels—first via multichannel, then omnichannel.

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