Nicole Lawler
Oct 13, 2020

Four steps to build a seamless, digital-first approach across channels that works for customers and employees

COVID-19 is making it clear, perhaps now more than ever, that it is important for financial institutions of all sizes to strengthen their arsenal of digital solutions as their clients’ digital behaviors and expectations are going to change.

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COVID-19 is testing the limits of customer service in a major way.

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The outbreak of the coronavirus COVID-19 is causing havoc in all aspects of American life, and the banking industry is certainly no exception.

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With financial institutions of all sizes undergoing digital transformation, a vast array of new technologies are being designed to cut costs, increase convenience and deepen customer relationships.

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We all verify our identity every day, often multiple times per day.

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Everyone is still trying to make sense of CX.

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Amid today’s ultra-competitive banking landscape, you might think at first glance that digital and physical channels remain locked in an all-out battle, each using any advantage to lure customers to their side.

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What challenges and opportunities lie ahead for financial services leaders in 2020? BAI’s Karl Dahlgren and Jason Mencias walk us through the findings of new BAI Banking Outlook research.

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Generating leads and driving traffic to your website or app is the easy part.

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When we recently interviewed ten customers of lending institutions — all business clients from small and middle-market companies — they cut through the noise.

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