Terry Badger
Sep 21, 2021

Greg Kanevski, global head of banking at ServiceNow, discusses a personalization strategy that has an optimal mix of people and technology.

Banks and credit unions have digitally adapted to the changes that came with COVID. Where do those efforts go from here? Get insights from Fiserv’s Danny Baker and Josh Spisak on the BAI podcast.

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Banks are addressing account opening weaknesses as criminals exploit pandemic-related security gaps.

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A solution put together haphazardly could leave your IT and management teams constantly diffusing situations and assuaging upset customers.

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Sales and marketing technology should enable deeper, more human relationships.

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Successful financial services organizations will embrace digitalization to facilitate transactions and provide offers and tools based on customer behaviors, preferences and expectations.

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Technology can be a valuable tool for upgrading the credit-scoring system, which can lead to more loan approvals in historically underserved communities.

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Step up to the plate in 2021. Build a resilient, innovative business model that mitigates attrition and supports growth.

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As customers increase their use of digital channels, more banking services can migrate to the non-banking apps that Americans trust and use every day.

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COVID-19 has created new opportunities for fraudsters to exploit banks, credit unions and their customers. This month’s BAI Executive Report identifies the challenges faced by financial services organizations and offers insights on how to address them.

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How can banks and credit unions can address the uptick in identity fraud? LexisNexis Risk Solutions' Kimberly White shares her insights.

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