Kelly Horn
Aug 18, 2022

It’s all about leveraging digital for a better experience for customers and employees.

Who is using direct banks and why? How do their customers define convenience? BAI’s Jason Mencias and Mark Riddle share insights from the latest BAI Banking Outlook report on this week’s podcast.

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Not Supported BAI’s Holly Hughes sits down with fintech leaders Jason Henrichs, FinTech Forge, and Kevin Lewis, Amount, to discuss the key issues surrounding digital transformation and how financial services leaders can approach converging technology with customer experience.

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Direct banks, or online-only banks, continue to be a hot topic in the industry.

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Digital transformation—the theme of this week’s BAI Deep Dive—is sure to remain a non-stop topic of discussion as the financial services industry bears down on 2020.

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Banks have talked for years about bridging the yawning gap between physical and digital channels—first via multichannel, then omnichannel.

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Consumers increasingly expect online interactions to be seamless, intuitive and immediate—and that applies regardless of whether they make a purchase, post on social media or manage their finances.

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A recent BAI Banking Outlook study identified three areas among the top business challenges and priorities for financial services leaders: acquiring new customers, enhancing the mobile channel experience and making better use of consumer data to improve products and service recommendations.

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As bank leaders reflect on their strategic course for the second half of 2019, there are many issues they must keep top of mind in order to remain competitive.

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To be certain, artificial intelligence remains a technology that will change the face of banking forever.

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A buzz—and a boisterous buzz it is—permeates the talk of digital transformation in financial services.

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A new BDO study finds that financial service organizations remain challenged in the area of digital transformation.

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Retail banks are in a tough spot: They know digital transformation is necessary but face competing priorities and concerns about risk.

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As customers continue to move towards digital channels, we see the ongoing, dramatic impact on monetary transactions, “paying and receiving” or teller transactions.

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What can community banks do to level the playing field against larger national competitors? Here it is, on the level: maybe nothing, so far as that tired cliché goes.

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Bureaucratic by nature and subject to an increasingly complex tangle of internal compliance and external regulation, banks approach change cautiously—especially when it impacts how customers interact with them.

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The quote first attributed to the Chinese philosopher Lao-Tzu more than 2,500 years ago more than applies today in terms of customer experience: “The journey of a thousand miles begins with a single step.

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Not a day goes by without someone predicting that in less than a decade, automation, bots and AI will replace 50 percent of all banking jobs.

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Some banks think that after 10 years, they’ve got mobile banking all figured out.

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