Kelly Horn
Aug 18, 2022

It’s all about leveraging digital for a better experience for customers and employees.

John Leekley likes to vacation at a remote cabin in Upstate New York’s Adirondack Mountains.

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The banking industry is in the midst of a digital evolution as more customers bypass branch visits for mobile or online banking.

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Make no mistake: Competition for small businesses is heating up among big banks, credit unions, alternative lenders and every institution in between.

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On this episode of the BAI Banking Strategies podcast, we talk with Bennett Bradley of BB&T about his bank’s new in-house initiative to identify prime areas for innovation, and champion for various bank divisions while partnering with fintechs.

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More banks and credit unions are embracing digital banking: the convergence of online and mobile banking, and often part of a broader banking strategy to more fully engage banking customers.

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With 2017 in full swing, let’s pause to recall the many well-intentioned executives whose proposals to hike spending on mobile banking were as welcome by their CEOs as a Friday afternoon visit from the FDIC.

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Speech recognition has come a long way, and the latest iteration is poised to improve the performance and value of customer interactions across all markets–specifically practice management across the banking and financial services sector.

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For any bank, core banking systems (CBS) lie at the heart of operations: They play an instrumental role in processing transactions, updating balances, running batch jobs and interacting with interfaces.

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For consumers, alerts have become commonplace.

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OK, so we aren’t yet pulling up to ATMs in flying cars or conducting financial transactions with life on Mars.

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By now, it’s a growing staple of movies and TV episodes: folks who fall in love with the sexy voice and chill attitude of their mobile phone chatbot.

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The impact of new players, digital technologies, changing regulations and the power of advanced analytics will define future winners and losers in the banking industry next year and beyond, according to more than 100 industry leaders who shared their thoughts for the 2017 Retail Banking Trends and Predictions report.

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The core banking system is the underlying system of record for credits and debits that maintains transactions, histories and balances.

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Almost all banks have grown by acquisition, resulting in a mix of facilities.

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Financial institutions know they need to adapt to the omnichannel reality.

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There’s never been a better time to be a financial services customer – in theory, at least.

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One of the central problems banks face is that, despite the wealth of information available to them, there is still much they do not know about their customers.

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Bigger is better may not have been what the politicians and regulators envisioned post-financial crisis but that’s what we now have in the banking industry.

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