Jim Bywater
Sep 19, 2022

Observational coaching embeds knowledge and skill to drive successful behaviors and positive culture for maximizing business performance impact.

A major opportunity awaits financial services organizations that better understand their workforce and their workplace environment.

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ERGs are a staple of a staple of diversity, equity and inclusion initiatives. Here's how to ensure they best serve the employees who join them.

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The right people can be hard to find. It’s time for banks and other financial services providers to think outside the lines.

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Providing your teams with a positive digital experience increases workforce engagement and drives a more robust performance.

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To achieve the best results, financial services organizations need to provide an environment where their employees can continue to grow.

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Banks and service providers are more focused on recruiting women and people of color, but these employee groups still experience the greatest attrition.

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It’s not enough to just look at the broad trends to determine the effectiveness of diversity, equity and inclusion programs.

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As banks and credit unions welcome the diversity of thought, experience and talent, their workforces flourish and drive innovation and growth.

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Aligning CX and EX strategies is a foundational step for banks and credit unions as they prepare for what comes after the pandemic.

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Local banks and credit unions can make meaningful strides in creating a more diverse, equitable and inclusive company culture.

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For Veteran’s Day, our podcast guest is Barclay Keith, who served in the Army in Afghanistan prior to co-founding the fintech firm Artis Technologies, where he is now CEO. He joins us to share insights on what veterans have to offer banks and credit unions.

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As banks adopt more advanced technologies, they need employees who can work alongside machines with creativity and the ability to solve problems.

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The surest path to get buy-in from C-suite leaders in financial services may be to frame DEI issues as a core business opportunity.

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For most companies, seeking a competitive advantage means creating products and services that differentiate them from the pack.

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Welcome to another decade, banking.

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As the banking industry faces tighter margins and increasing competition for customers, many financial executives find themselves looking to cost reductions and department downsizing to better their bottom lines.

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Community banks today find themselves under mounting pressure: The battle for deposits shows no signs of ceasing, new entrants to the space introduce unprecedented competition, customer expectations climb sky-high and technology continues to evolve at a dizzying rate.

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If  such a thing as slam dunks existed in the NBA’s human resources department—and perhaps they should, metaphorically speaking—then Eric Hutcherson would rule the realm with a winner’s credentials.

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How do progressive financial services organizations succeed? Here’s how their take on the talent makes all the difference.

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When it comes to filling banking jobs at a time when the national unemployment rate is under 4 percent—less than half of what it hit during the bleak financial crisis—E.

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