Monica Hovsepian
Sep 3, 2020

As banks adopt more advanced technologies, they need employees who can work alongside machines with creativity and the ability to solve problems.

Three weeks before his retirement in February, John S.

Read More

Michael Alicea, executive vice president of global human resources for The Nielsen Company, wishes he had a dollar for every time he’s asked if the giant research organization’s Emerging Leaders Program is worth the expense.

Read More

Now a leader at one of the nation’s Top 25 commercial banks, Julieta Falcón—who graduated from a distinguished business school—admits she had “zero knowledge of what a bank does.

Read More

Fact: We have fewer associates in each branch.

Read More

Times have changed—and mightily so—since bank staffers had to check out a coffee-smeared wall calendar in the back office to find out their schedules, block out requested days off or leave a sticky note asking for takers on a shift swap.

Read More

For financial services organizations, compliance education is a necessary and regulatory requirement.

Read More

Heading into November, the United States’ unemployment rate stood at 3.

Read More

The topic of the universal banker is hot and the need for them is clear: Branch traffic is declining, banks have shrunk staffing to the minimum and as a result, 50-60 percent of all branches are staffed at the minimum level just to keep the doors open.

Read More

Not Supported Financial institutions—and rightly so—put much emphasis on making consumers happy.

Read More

Banks—so much built around numerical precision—often hew to a business equation that looks like this:  X transactions = Y branch staff.

Read More