Consumer-facing digitalization efforts steal the spotlight, but momentum is growing for operational-side automation.

While the pandemic has hastened digital transformation efforts, financial institutions have an ongoing interest in workforce upskilling and reskilling

Faced with thinning margins, increasingly complex regulations and consumer demands for digital channels, today’s financial institutions find themselves under more pressure than ever to use their time and resources as efficiently as they can.

Inefficiencies such as a bank’s disjointed data systems, manual processing of authentication for new account openings or outdated payment processes don’t just cause headaches for employees and customers alike — they also play directly into the hands of fraudsters.

Hungry? Don’t worry.

Back in the last century when I was a commercial banker, revenue generators reigned as the undisputed kings and queens of the bank.

Heading into 2019, big banks and financial services firms continue to expand digital interactions to enhance relationships with their customers.

By the time customers call contact centers today, most of them have been or are on the website.

Stellar service doesn’t stop at meeting basic customer needs: It means anticipating them to build the foundation of a strong relationship and a more “human” experience.

Not long ago, bankers tallied creditworthiness with a fat envelope full of papers they assessed over the course of weeks.

I’m always excited every March when nearly 200,000 people crowd into Austin for South by Southwest, composed of annual interactive/digital, film and music conferences.

In the business world and among financial institutions, some people like to say that “cash is king.

In a world of avocado toast, themed yoga classes and “athleisure apparel,” it would seem “wellness” stands at the forefront of millennials’ minds.

When savvy financial marketers ponder “What’s next?” transformation very likely comes top of mind as a path to the answer.

Like never before, technology and customer demands are changing the retail banking experience and options.

Debt collection marks one of those challenging areas for financial services organizations, and here’s why: The high-tech advancements that have bolstered other areas of banking, such as chatbots and mobile deposit capture, haven’t always made the impact this specific niche needs.

Speech recognition has come a long way, and the latest iteration is poised to improve the performance and value of customer interactions across all markets–specifically practice management across the banking and financial services sector.

For any bank, core banking systems (CBS) lie at the heart of operations: They play an instrumental role in processing transactions, updating balances, running batch jobs and interacting with interfaces.

Editor’s note: In the second of a two-part series, BAI Banking Strategies Online retraces the steps taken by three female InfoSec executives that led to industry success.