Faced with thinning margins, increasingly complex regulations and consumer demands for digital channels, today’s financial institutions find themselves under more pressure than ever to use their time and resources as efficiently as they can.
Inefficiencies such as a bank’s disjointed data systems, manual processing of authentication for new account openings or outdated payment processes don’t just cause headaches for employees and customers alike — they also play directly into the hands of fraudsters.
Stellar service doesn’t stop at meeting basic customer needs: It means anticipating them to build the foundation of a strong relationship and a more “human” experience.
I’m always excited every March when nearly 200,000 people crowd into Austin for South by Southwest, composed of annual interactive/digital, film and music conferences.
Debt collection marks one of those challenging areas for financial services organizations, and here’s why: The high-tech advancements that have bolstered other areas of banking, such as chatbots and mobile deposit capture, haven’t always made the impact this specific niche needs.
Speech recognition has come a long way, and the latest iteration is poised to improve the performance and value of customer interactions across all markets–specifically practice management across the banking and financial services sector.
For any bank, core banking systems (CBS) lie at the heart of operations: They play an instrumental role in processing transactions, updating balances, running batch jobs and interacting with interfaces.
Editor’s note: In the second of a two-part series, BAI Banking Strategies Online retraces the steps taken by three female InfoSec executives that led to industry success.
Editor’s note: In the first of a two-part series, BAI Banking Strategies Online retraces the steps taken by three female InfoSec executives that led to industry success.