Inefficiency in lending makes it tough for financial institutions to service customers effectively and grow the loan portfolio.

Have you heard this from a community banker? “We are uniquely positioned to service the affluent customer.

Sometimes, a simple shift in perspective makes a big difference.

Exceptions are part of every operation in all businesses, but they are a source of particular concern for financial institutions (FIs).

Bigger is better may not have been what the politicians and regulators envisioned post-financial crisis but that’s what we now have in the banking industry.

With the onset of competitors seeking to carve out market share in virtually every line of business within retail banking, traditional banks need to consider both long-term strategies and short-term adaptations.

Many banks are now in the midst of their budget and planning seasons, aimed at improving efficiency and performance in 2016.

As banks struggle with the current environment of weak revenue growth, effective cost-control returns to the fore.