Craig Guillot
May 5, 2021

Consumer-facing digitalization efforts steal the spotlight, but momentum is growing for operational-side automation.

Inefficiency in lending makes it tough for financial institutions to service customers effectively and grow the loan portfolio.

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Have you heard this from a community banker? “We are uniquely positioned to service the affluent customer.

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Sometimes, a simple shift in perspective makes a big difference.

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Exceptions are part of every operation in all businesses, but they are a source of particular concern for financial institutions (FIs).

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Bigger is better may not have been what the politicians and regulators envisioned post-financial crisis but that’s what we now have in the banking industry.

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With the onset of competitors seeking to carve out market share in virtually every line of business within retail banking, traditional banks need to consider both long-term strategies and short-term adaptations.

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Many banks are now in the midst of their budget and planning seasons, aimed at improving efficiency and performance in 2016.

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As banks struggle with the current environment of weak revenue growth, effective cost-control returns to the fore.

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