Nathaniel Harley
May 19, 2022

There’s a big opportunity for community banks to capitalize on the trust and goodwill they built with SMBs during the pandemic.

Banks are addressing account opening weaknesses as criminals exploit pandemic-related security gaps.

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Banks and service providers are more focused on recruiting women and people of color, but these employee groups still experience the greatest attrition.

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A solution put together haphazardly could leave your IT and management teams constantly diffusing situations and assuaging upset customers.

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The government created the program to assist struggling businesses, and it is the responsibility of bankers to help them access the funds.

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Sales and marketing technology should enable deeper, more human relationships.

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Successful banks and credit unions will embrace digitalization to facilitate transactions and provide offers and tools based on customer behaviors, preferences and expectations.

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Technology can be a valuable tool for upgrading the credit-scoring system, which can lead to more loan approvals in historically underserved communities.

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Community lenders have an opportunity to quickly and responsibly help those struggling by making the best use of the SBA tools at their disposal.

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Banks and credit unions that don't count losses due to synthetic identity theft as fraud may be delaying effective action on a rapidly growing problem.

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Keeping customers safer during the pandemic is one benefit, but business can also gain important advantages. 

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It’s not enough to just look at the broad trends to determine the effectiveness of diversity, equity and inclusion programs.

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The collapse in interest rates as a result of COVID-19 led to some creative thinking from financial services organizations seeking to bolster their balance sheets.

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The new administration will focus more on consumer advocacy and protection, making it a good time for financial institutions to reevaluate their adherence to fair and unbiased practices.

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These financial institutions have embarked on an important endeavor to share wealth more broadly and promote a more equitable world.

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As banks and credit unions welcome the diversity of thought, experience and talent, their workforces flourish and drive innovation and growth.

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AI-driven insights can help financial institutions create a seamless customer-service experience.

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Step up to the plate in 2021. Build a resilient, innovative business model that mitigates attrition and supports growth.

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Aligning CX and EX strategies is a foundational step for banks and credit unions as they prepare for what comes after the pandemic.

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Fintech innovations have the potential to provide essential services to millions of unbanked and underbanked people.

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Long-term changes in customer behavior due to COVID-19 make it imperative for financial services providers to pursue operational efficiencies.

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