Nathaniel Harley
May 19, 2022

There’s a big opportunity for community banks to capitalize on the trust and goodwill they built with SMBs during the pandemic.

As customers increase their use of digital channels, more banking services can migrate to the non-banking apps that Americans trust and use every day.

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COVID-19 has created new opportunities for fraudsters to exploit banks, credit unions and their customers. This month’s BAI Executive Report identifies the challenges faced by financial services organizations and offers insights on how to address them.

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A different approach to data and benchmarking can fill gaps in the standard metrics and help banks and credit unions navigate COVID’s economic uncertainties.

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The battle for customer relationships and loyalty is on as Big Tech gathers transaction data that was once the exclusive domain of banks.

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How can banks and credit unions can address the uptick in identity fraud? LexisNexis Risk Solutions' Kimberly White shares her insights.

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Maintaining strong ties to your customers belongs at the top of your 2021 to-do list.

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Partnerships with innovative settlement service providers help lenders manage surging demand from tech-savvy buyers.

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Bots can do part of the job, but real-time human engagement within the app is necessary to allay fears and reinforce brand confidence.

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The pandemic, social justice movement and resulting changes to the financial industry will impact on how customers experience banking this year.

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The financial services industry had to act fast to meet customer needs during COVID-19, but now is not the time to wait for a return to “normalcy.”

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The COVID-19 pandemic has reinforced the benefits financial services providers can gain by moving away from manual processes and fixed physical locations. 

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Research finds that top solutions for operational efficiency include expanded use of AI, more automated decisioning and greater reliance on the cloud.

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To compete effectively in the new normal, customer needs belong at the center of your digital efforts.

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Working in unison, they can use data and AI to create a low-friction approval process for financing improvements around the house.

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The legacies of long-outlawed discriminatory lending practices still affect minority borrowers today. Here's how today's diversity, equity and inclusion efforts are starting to turn the tide.

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Bottomline Technologies' Marc Salinas shares insights on how relationship management is changing at banks and credit unions.

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Local banks and credit unions can make meaningful strides in creating a more diverse, equitable and inclusive company culture.

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The pandemic has enhanced the value of automated solutions to expedite cash flows, document business performance and other key functions.

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Using analytical systems as a tool, managements can continuously project profitability and channel usage for the next 18 to 24 months.

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Expansive scenario analysis is key to identifying options for financial institutions facing possibility of further compression in net interest margin income.

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