Terry Badger
Jun 28, 2022

On the BAI Banking Strategies podcast, David Foss, CEO at Jack Henry & Associates, joins us to discuss open banking and the scale-defying opportunities it can provide for regional and community institutions.

BAI’s latest Executive Report offers insights on hiring and promoting talent with the goal of greater diversity, equity and inclusion.

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Bank branches were already evolving when the coronavirus arrived last spring, and the pandemic has only added to that state of change.

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Data and history show that banks focused on growing their core clientele generate superior profitability results.

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Use these three essential strategies to foster customer-centricity while also building a winning team.

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Financial institutions are seeing a positive response to the new features and enhancements they’re adding to their mobile apps during the pandemic.

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How can banks blend their digital and human capabilities to create a better customer-service experience? Revation Systems’ Patrick Reetz shares his insights with BAI’s Terry Badger.

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On-time payment history and other measures can shed meaningful light on creditworthiness of thin-file Americans who’ve been particularly hurt by COVID.

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In the forgiveness phase, the challenge of processing and adjudicating the applications is shaping up to be more complex than the lending phase.

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Let these questions guide your bank’s decision-making during the COVID-19 crisis and for the longer term

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A willingness to compromise by both sides of the proceeding can raise the odds that the lender’s loan will end up being paid in full.

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To stand out from the crowd, banks and credit unions must create effective messaging on the institution they are and the institution they want to become.

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In the wake of the pandemic, banks are retooling their loyalty programs to fit the "new normal."

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Four steps to build a seamless, digital-first approach across channels that works for customers and employees

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TD Bank' tech-forward communication approach during COVID may offer lessons for other financial institutions to consider.

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How to evolve and tailor your offerings for commercial customers who might be hiding on your consumer platforms.

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A hybrid approach to distribution channels recognizes the importance of a physical distribution channel in the days of digital banking primacy.

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How banks and credit unions can take a cue from Amazon, Peloton and Spotify and put customers at the forefront of their transformation.

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Four bank and credit union leaders share how their institutions thrived after the pandemic disrupted their normal operations.

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Financial services leaders still have several challenges ahead to increase customer acquisition, strengthen engagement and boost revenue.

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Financial institutions have an opportunity to prove their value by helping customers navigate this complex process.

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