Debbie Bianucci
Jan 20, 2022

Managing the return to the workplace is just the beginning.

Inefficiencies such as a bank’s disjointed data systems, manual processing of authentication for new account openings or outdated payment processes don’t just cause headaches for employees and customers alike — they also play directly into the hands of fraudsters.

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Financial institutions have long been wary about lending to small companies – the conventional thinking is that the risks tend to outweigh the profits.

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Consumer borrowing is at a record $14 trillion in the U.

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The pricing of banking products has gotten more interesting over the last few years, thanks to competitive pressure from fintechs and neobanks, rising customer expectations, greater regulatory scrutiny and a changing interest rate environment.

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In 2019, banks made significant strides in implementing electronic signatures to push forward into the next phase of the digital transformation movement and meet the demands of modern consumers.

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We all verify our identity every day, often multiple times per day.

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Everyone is still trying to make sense of CX.

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As we look forward to the dawn of a new decade, the sea changes inundating every corner of our lives can seem more like a crashing tidal wave: The complexities of a global economy, technological innovations and threats, and constantly fluctuating consumer expectations and behaviors have never seemed more profound.

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Almost by default, large legacy financial services organizations still command the strongest hand when it comes to consumer lending.

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How will a financial services organization drive new customer acquisition in 2020? As always, it’s high on the list of priorities for leaders in the financial services industry.

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The battle for deposits has become increasingly competitive for community financial institutions.

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As an increasing number of professional services move towards a demand initiative, the gig economy has become a major part of our overall work landscape.

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Amid today’s ultra-competitive banking landscape, you might think at first glance that digital and physical channels remain locked in an all-out battle, each using any advantage to lure customers to their side.

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It’s true, banking industry numbers crunchers: Things don’t seem to add up.

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What challenges and opportunities lie ahead for financial services leaders in 2020? BAI’s Karl Dahlgren and Jason Mencias walk us through the findings of new BAI Banking Outlook research.

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“Technology will transform bank services and remove many of the barriers that have plagued lending to small businesses,” says Karen Mills, a senior fellow at Harvard Business School and former head of the Small Business Administration for the Obama administration.

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Improving net income takes more than just reducing expenses and raising fees.

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Generating leads and driving traffic to your website or app is the easy part.

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When we recently interviewed ten customers of lending institutions — all business clients from small and middle-market companies — they cut through the noise.

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