Terry Badger
Jun 28, 2022

On the BAI Banking Strategies podcast, David Foss, CEO at Jack Henry & Associates, joins us to discuss open banking and the scale-defying opportunities it can provide for regional and community institutions.

How effectively executing a go-to-market plan can help your financial institution succeed.

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As reps work from home during the coronavirus crisis, what are the enduring lessons for the industry?

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The pandemic will likely accelerate broad changes in customer service that was already underway.

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AI-powered coach bots offer the potential to exceed customer expectations and help financial institutions expand market share.

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Individual bank associates can help with trust-building by using their knowledge and networks to widen access to financial services.

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Understanding preferences and clues of each cohort can be an asset in developing effective strategies that meet customer needs.

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As banks adopt more advanced technologies, they need employees who can work alongside machines with creativity and the ability to solve problems.

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Here are the steps to help mitigate the loss of customers who no longer work near branches they originally chose based on their office location.

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Smarter digital identity verification practices can allow for easy and secure account openings when face-to-face isn’t possible.

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The move away from a phone-first approach calls for more training to handle complex issues and create more job satisfaction for representatives.

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They’re determined to take the necessary steps to keep their market positions by serving their customers’ needs in the “non-normal.”

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In today’s fiercely competitive financial marketplace, you need an edge that puts your customers’ experience at the center of everything you do.

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The surest path to get buy-in from C-suite leaders in financial services may be to frame DEI issues as a core business opportunity.

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Don’t fall into the trap of launching a digital transformation effort that fails to actually transform.

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A strong execution strategy can help banks from being overwhelmed, as well as create efficiencies for the institution and a better experience for customers.

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And it’s hard to overstate the importance of mobile as a preferred customer channel and to address concerns about fraud.

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Tech experts from the financial services industry share insights on what bank and credit union leaders need to know up front.

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Interest rate hedging solutions may help smaller financial institutions compete with larger rivals while offering greater flexibility to borrowers.

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Models to analyze flow-of-funds data can yield insights to support a bank’s acquisition, retention and engagement initiatives.

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Interactions between people are still a key factor in the relationship between bank and customer.

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