When focusing on the facets of their social performance, financial institutions can develop interventions and deliver services that help customers when they really need it.

A digital, customer-centric approach provides a path for banks to reinvent themselves as true innovators.

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On the podcast, Rajesh Shah from Citizens Bank and Bal Shukla from Infosys discuss why lending is the right product set for banks to build strong relationships with younger Americans.

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Banks need to embrace all the technological tools available to rebuild that close relationship with their customers via their phones. 

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Using a range of voices and research can support bold ideas for programs that engage customers and lead to sustainable success.

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By connecting the dots for what these customers want and need, banking institutions can put them at the center of the relationship.

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Consolidating data management and communications platforms makes it easier to execute best practices and proven strategies.

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Zack Bishop from Synovus Financial is with us to talk about the blockchain and a new stablecoin project that his bank is a part of.

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Consumer and business surveys indicate that quality of digital capabilities, product offerings and customer service are key variables.

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In a fast-changing world, the financial services industry doesn’t have much choice, but the path forward is still not clearly defined.

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BAI managing director Karl Dahlgren joins us to talk about new BAI Banking Outlook research that sheds light on what small businesses want and need from their banks.

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Conventional wisdom calls for a shift from transactions to advice, but how do banks and credit unions get from here to there?

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Amid variant-related uncertainties, many small enterprises are turning to their banks to cover their current and future needs.

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Looking to increase loyalty? Focus on the No. 1 reason consumers choose and stay with a financial institution.

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Their concerns include how to measure and disclose, and how to achieve alignment of purpose across the enterprise.

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IDology's Heidi Hunter joins us to talk about digital identity verification and how it can help banks and credit unions deliver speed and security.

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Banking leadership needs to better connect the dots between how employees are treated and the customer experiences they deliver.

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The newcomers are making inroads with specialized products and services, but traditional institutions are not easily ceding the territory.

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April is Financial Literacy Month. To celebrate, Rod Griffin, who leads consumer education at Experian, joins us for a conversation about how banks and credit unions can help Americans improve their financial health.

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As consumers continue demanding better digital experiences, banks and credit unions should be focused on greater virtual access and convenience.

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Banking institutions have never had much time to customize generic platforms, and in today’s competitive environment, they have even less.

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