Daniel Brousseau
Oct 21, 2021

Banks must continually and rapidly elevate their CX to be more personal, holistic and seamless across digital and in-person channels.

The prospect of billions of dollars in new deposits is one reason. But what has really piqued banks' interest is a recognition that the future of payments is digital.

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A new survey indicates that, in some cases, managers are planning for more remote work than employees actually want.

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With many banks facing significant competitive and economic headwinds, it is critical that they act to optimize the performance of their retail businesses.

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To address industry changes, banks and credit unions need the right people. Insightful data on skills gaps, diversity and more will help them build that team.

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Cheryl Chiodi from ABBYY and industry consultant Jim Griffin share ideas on creating personalized banking experiences to strengthen customer relationships and stand up to outside threats.

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Banks and credit unions can improve their efforts to acknowledge and address customer frustrations with voice-based conversational AI.

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Banks and credit unions are eager to get back to a traditional workday, but they risk losing some of their best people if barriers are not addressed.

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Actively listening to customer frustrations can help banks improve their brand reputation and boost their bottom line.

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Financial services experts share their outlook for various lending types in the near future as the economic recovery begins its comeback.

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Chris Stanley from Moody’s Analytics joins us to discuss what goes into a personalized customer experience as banking goes ever more digital.

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Technology acquisitions by banks and credit unions must be versatile enough to meet today’s strategic goals and the challenges coming tomorrow.

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Authenticating callers before they hear “hello” can halt scammers snooping into a bank or credit union's interactive voice-response system.

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The first step may be for banks and credit unions to fully accept the industry’s ongoing disruption.

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Worry less about third-party apps to reimburse a friend for dinner, and focus more on capturing consumers' long-term purchasing decisions

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The modern cloud is what allows banks and credit unions to rapidly innovate and ensure they remain relevant in a rapidly changing digital age.

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Fragmentation, manual processes and piecemeal digitalization stand between your organization and a better customer experience.

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Randy Rivera, an ex-banker who's now on the fintech side, shares his thoughts on the benefits and challenges of a bank-fintech partnership.

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The survey also found that 76% of financial advisor respondents are using environmental, social and corporate governance (ESG) principles as part of their investment approach.

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In branches, apps and call centers, banks and credit unions learned lessons that they will apply in the years ahead.

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Michael Innis-Thompson, the head of community lending at TD Bank, joins us to talk about TD's $105-million fund to help minority-owned small businesses and an even bolder initiative that the bank is undertaking.

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