Katie Kuehner-Hebert
Sep 22, 2021

Advances in people analytics offer new ways of helping employees thrive.

The modern cloud is what allows banks and credit unions to rapidly innovate and ensure they remain relevant in a rapidly changing digital age.

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Fragmentation, manual processes and piecemeal digitalization stand between your organization and a better customer experience.

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Randy Rivera, an ex-banker who's now on the fintech side, shares his thoughts on the benefits and challenges of a bank-fintech partnership.

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The survey also found that 76% of financial advisor respondents are using environmental, social and corporate governance (ESG) principles as part of their investment approach.

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In branches, apps and call centers, banks and credit unions learned lessons that they will apply in the years ahead.

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Michael Innis-Thompson, the head of community lending at TD Bank, joins us to talk about TD's $105-million fund to help minority-owned small businesses and an even bolder initiative that the bank is undertaking.

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When a bank or credit union improves its collections operation, it increases the odds of being top-of-wallet when customers start paying back what they owe.

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Integrated contact centers and unified communications at banks and credit unions can increase the efficacy of business processes and improve customer engagement.

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Danelle Faust from Accenture Interactive shares a customer-centered strategy that can help middle-market banks compete more effectively with the industry’s biggest players despite the size gap.

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A strong support function can free up valuable time for relationship managers to focus on their most impactful job: Growing the business.

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