Debbie Bianucci
Jan 20, 2022

Managing the return to the workplace is just the beginning.

Statistics show that bank networks in the U.

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It has been called one of the greatest intercultural exchanges in history – offshore call centers handling millions of customer calls for banks and other companies.

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The banking industry has anxiously awaited a rising rate environment, anticipating that interest income from loans and investments will rise more quickly than interest expense on deposits and other funding.

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As customer preference shifts from traditional branch and ATM transactions to easier, faster channels such as Web and mobile, it is becoming more and more difficult for banks to measure the impact this shift has on their organizations.

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Why are so many banks struggling to adapt quickly to the trends driving the need for massive transformation in their business? The pressures of dealing with increased competition, operating with limited budgets and the need to enhance capabilities in order to establish and maintain strong relationships with their customers are just a few contributing factors.

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When San Francisco-based Bank of the West recently looked into introducing a new mobile banking app, it adopted a project management method known as “radical collaboration,” which involves the participation of all relevant units across the company.

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For the 12 institutions named as finalists in the 2013 BAI-Finacle Global Banking Innovation Awards, innovation means expanding the boundaries of traditional products and services in retail banking to improve the customer experience.

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It’s an old problem in banking but one that is hitting home now with increasing urgency: how do you boost sales in the branches? Part of the answer involves changing the roles and responsibilities of the branch staff.

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Wikipedia defines the term “the elephant in the room” as referring “to a question, problem, solution, or controversial issue which is obvious to everyone who knows about the situation, but which is deliberately ignored because to do otherwise would cause great embarrassment, or trigger arguments or is simply taboo.

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Consumers are adopting mobile banking and payments technologies at a record pace and in real-time.

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The branch has always been considered the best channel for banks to deliver personal service.

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Financial institutions have relied on geocoding and location intelligence for decades to make better decisions regarding site selection and market potential.

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Recent research findings reveal a big gap between financial organizations and high-performing companies when it comes to customer focus.

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The “branch of the future” is a tantalizing concept pursued by nearly every large financial institution.

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The second quarter of 2013 (ending in June) marked the second consecutive quarter over a six-year period that deposit balances in FDIC-insured institutions declined in response to lower interest rates.

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The use of electronic bill payment at financial institution websites benefits both consumers and financial institutions.

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As the traditional bank branch shrinks or even disappears in coming years, what becomes of branch staffing models? “The short answer is that everybody is making things work more efficiently and to improve engagement with the customer,” says David Hawkins, senior vice president and director of customer experience for Huntington Bancshares Inc.

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