Rich Estock
Sep 28, 2020

Financial institutions have an opportunity to prove their value by helping customers navigate this complex process.

SLD's Jean-Pierre Lacroix says banks need to evolve their mindset from transactional services to sharing their vast stores of knowledge

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The sharp decline of in-person banking during the pandemic places greater emphasis on technology tools for processing checks.

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From simple greeter bots to more sophisticated tools, automating customer interactions can help bank call centers disrupted by the pandemic.

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While the pandemic has hastened digital transformation efforts, financial institutions have an ongoing interest in workforce upskilling and reskilling

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Banks can protect themselves from unexpected market moves at a time of ultra-low interest rates due to COVID-19

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The benefits and challenges of true personalization in a digital world.

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Flow-of-funds analysis can provide a clearer picture of evolving customer behaviors

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Virtual assistants can capably provide answers on their own or they can whisper key points into the call agent’s ear.

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Some forward-looking financial institutions are making it happen faster than others.

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BAI CEO Debbie Bianucci discusses why banks are well-positioned to deal with the COVID-19 disruption, and what they can and should be doing for their customers to help them get through these unprecedented times.

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