Retail Banking

The pandemic, social justice movement and resulting changes to the financial industry will impact on how customers experience banking this year.

The financial services industry had to act fast to meet customer needs during COVID-19, but now is not the time to wait for a return to “normalcy.”

The COVID-19 pandemic has reinforced the benefits financial services providers can gain by moving away from manual processes and fixed physical locations. 

Research finds that top solutions for operational efficiency include expanded use of AI, more automated decisioning and greater reliance on the cloud.

To compete effectively in the new normal, customer needs belong at the center of your digital efforts.

Working in unison, they can use data and AI to create a low-friction approval process for financing improvements around the house.

The legacies of long-outlawed discriminatory lending practices still affect minority borrowers today. Here's how today's diversity, equity and inclusion efforts are starting to turn the tide.

Bottomline Technologies' Marc Salinas shares insights on how relationship management is changing at banks and credit unions.

Local banks and credit unions can make meaningful strides in creating a more diverse, equitable and inclusive company culture.

The pandemic has enhanced the value of automated solutions to expedite cash flows, document business performance and other key functions.