When focusing on the facets of their social performance, financial institutions can develop interventions and deliver services that help customers when they really need it.

To get a better grasp of your culture during M&As, you must ask what your financial institution is quantifiably good at.

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The key is intelligent customer engagement to win the battle for primary ownership of the relationship.

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The pandemic has provided a showcase for the capabilities, while also highlighting where more work is needed.

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Time deposits with daily redemption options stand to materially improve value for both depositors and financial institutions.

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That is a question for banks seeking to offer financial services via APIs in a cheaper, faster and more transparent manner.

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In 2020, debit-card spending outpaced credit-card spending for the first time in 16 years. How can financial institutions keep that momentum going?

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In this environment, the back office participates as a valued partner in defining the strategic approach for the end-to-end delivery of a product.

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Vibhas Ratanjee, a specialist in M&A integration from Gallup, discusses the role culture can play in making it more likely that a banking merger will work out according to the dealmakers’ plans.

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Tailored, intelligent solutions like invoicing and receivables can help banks and credit unions can become an orchestration hub of digital services.

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The one-to-one connections financial institutions can provide are more important than ever, even with personalized experiences rarely being delivered in person.

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Recent research indicates that banks and credit unions may not be investing in the right innovation to help their key challenges.

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Providing them with the financial education and support they need can unlock a whole new world of growth and revenue opportunities.

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Jacquie Hersch from ServiceNow joins us to discuss digital transformation and how banks can offer even more effective digital products and services.

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Managing the return to the workplace is just the beginning.

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Matt Hertel from UKG joins us to talk about the current state of appointment-setting and where he sees it going in the years ahead.

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The recent BAI Banking Outlook survey suggests that only a small percentage of financial institutions believe they offer excellent customer experience in their digital channels.

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Jeff Disterhoft, head of Iowa's GreenState Credit Union, has led the purchase of four banks and is open to future deals that make sense. On the podcast, he discusses the credit union's acquisition strategy and learnings.

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Paper currency is typically not a payment option for online commerce, but consumer preferences indicate that it should be.

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A wave of innovation is addressing market inefficiencies that make it difficult for banks to accurately assess the credit risk of this segment of Americans.

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As financial institutions create programs to pursue social and community goals, they need the ability to measure a program's impact.

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