Retail Banking

SLD's Jean-Pierre Lacroix says banks need to evolve their mindset from transactional services to sharing their vast stores of knowledge

The sharp decline of in-person banking during the pandemic places greater emphasis on technology tools for processing checks.

From simple greeter bots to more sophisticated tools, automating customer interactions can help bank call centers disrupted by the pandemic.

While the pandemic has hastened digital transformation efforts, financial institutions have an ongoing interest in workforce upskilling and reskilling

Banks can protect themselves from unexpected market moves at a time of ultra-low interest rates due to COVID-19

The benefits and challenges of true personalization in a digital world.

Flow-of-funds analysis can provide a clearer picture of evolving customer behaviors

Virtual assistants can capably provide answers on their own or they can whisper key points into the call agent’s ear.

Some forward-looking financial institutions are making it happen faster than others.

BAI CEO Debbie Bianucci discusses why banks are well-positioned to deal with the COVID-19 disruption, and what they can and should be doing for their customers to help them get through these unprecedented times.