Katie Kuehner-Hebert
Sep 22, 2021

Advances in people analytics offer new ways of helping employees thrive.

Whatever the road ahead looks like, lead with empathy and you’ll turn your banking clients into advocates.

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Brand visionary Jean-Pierre Lacroix considers the evolution of the branch and looks to its future.

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As banks and credit unions get ready for what's coming post-pandemic, they must plan for a best case, a worst case and something in between.

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A top-down focus on digital innovation and a willingness to experiment is necessary in order to find the right solutions at the right price.

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A "voice of the customer" strategy can improve profitability and retention at banks and credit unions. Here’s how to get there.

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Banks and credit unions seeking to tighten connections with their customers need to know what those customers value. On this podcast, Karl Dahlgren from BAI shares interesting and surprising results from the latest BAI Banking Outlook research on consumer banking preferences.

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As subprime auto lending decreases, tools are available to increase credit access to subprime borrowers without requiring lenders to take on additional risk.

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A growing focus on diversity, equity and inclusion has some banks and credit unions building more mentoring and career-pathing into the employee assessment process.

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It may surprise banks and credit unions to know that they are seen by some as high emitters of climate-altering carbon. Emily Kreps, global director for capital markets at CDP Worldwide, explains the thinking behind the high-emitter status, and what bankers can do to change it.

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Banks and credit unions can benefit from a modernized back office as they compete with digital-first institutions and address issues amplified by the pandemic.

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