Evan Siegel
Sep 21, 2022

AI-powered knowledge management technology can improve customer financial wellness, grow balances and drive product sales.

Bankers continue to see pressure on net income and many are attempting to improve results by reducing expenses and maximizing fee income.

Read More

By now, most banks have set their 2015 targets into motion, including return on assets, return on equity, efficiency and asset quality goals.

Read More

In the wealth management industry, optimizing wealth manager productivity while satisfying client needs for interaction with those managers is a delicate balancing act.

Read More

As the economic downturn that began in 2008 deepened, credit tightened, consumers switched to other payment methods and credit losses reached historically high levels.

Read More

How much should community banks and credit unions pay their employees in the current tough banking market? That’s a question that we probed in the 2014 edition of our Retail Salary and Benefits Study for Community Banks and Credit Unions.

Read More

The heightened use of customer insight for the delivery of financial services and the continued impact of digital channel development dominated the list of predictions that I gathered for the fourth edition of my annual banking trends study.

Read More

Mobile devices have revolutionized how consumers and businesses interact with financial products.

Read More

One the most famous phrases in U.

Read More

Ever since cash dispensers became automated teller machines (ATMs), pundits have regularly said that the large retail banks are going to have to change their core systems or they will lose their customers.

Read More

Whatever the format – traditional, in-store or mini – the branch is still the primary channel where consumer sales and referrals originate.

Read More

Is the banking industry in the midst of a major shift in the way we are structured and do business? No one knows for certain.

Read More

As we head into the second half of the decade, most retail bank managers recognize that the survival of their institution is tied, at least in part, to redefining branches as sales and service hubs.

Read More

Talk about an under-appreciated tool.

Read More

Are retail banks building strong foundations for cross-sell or forfeiting major opportunities? A lot depends on the approach to onboarding, a set of activities aimed at cementing and expanding new customer relationships.

Read More

When considering a branch transformation, is it better for a financial institution to operate one 5,000-square-foot branch or two 2,500-square-foot branches? Not sure? Good.

Read More

A branch distribution executive recently described exactly what it’s like trying to keep up in a “next-gen” era: “It’s a race without a finish line,” she said.

Read More

Last January, we published in BAI Banking Strategies our estimates for deposit interest rates in 2014.

Read More

As one of the most prominent women executives in banking, Sallie L.

Read More

“Overdraft fees should not be ‘gotchas’ when people use their debit cards,” said Richard Cordray, director of the Consumer Financial Protection Bureau (CFPB), after the regulatory agency published its most recent report, “Data Point: Checking Account Overdraft.

Read More