When focusing on the social facets of their performance, financial institutions can develop interventions and deliver services that help customers when they really need it.

Karl Dahlgren, who heads the research group at BAI, is with us to talk about emerging issues and ongoing trends that stand to affect the industry in 2022.

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The coming year may be the most crucial yet in solidifying crypto standards in the U.S., which could bring significant benefits to banking institutions.

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When working together, banks and fintech mutually benefit from their joint innovations as both sides look to grow customers and revenue.

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The technology has the capacity to reduce labor costs, automate processes, and it may even be able to remove the human element in lending.

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David Schneiderman and Andrew Corbett from NICE Actimize join us to discuss the types of fraud that have become a huge customer-security challenge during the COVID-19 pandemic, and how banks and credit unions can fight back.

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The key is staying at the center of the customer relationship while making it easy to bring in leading technology to extend options and capabilities. 

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A unified approach can improve a CX team’s ability to handle customer feedback and allow them to quickly share insights with a financial institution's internal stakeholders.

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The erosion of trust is most notable among younger consumers: More than half of Gen Z considers a fintech their most trusted financial brand.

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As banks and credit unions undergo digital transformation, the mortgage department is getting its share of attention. ServiceLink's Phillip Petrie joins us to discuss how automation and other advances are streamlining the mortgage process.

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In our latest BAI Executive Report, we explore how to balance ESG’s forward-looking imperatives with today’s business realities.

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Macro trends, combined with an individual’s personal spending patterns, can help banks know and understand their customer base better than ever.

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While the pandemic may have shifted consumer borrowing habits, knowing how to reach consumers can have a positive bottom-line impact.

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During the merger of Inspirus and Gesa credit unions, the integration team learned to plan for increased touchpoints, to overcommunicate and to get help from an outside partner.

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Both bring valuable assets to the table that the other doesn’t have, so both stand to be better off by uniting their various strengths.

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In a lending landscape rocked by a year of seismic changes, siloed operations and clogged workflows just won’t cut it.

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Stephanie Smith, who heads Fifth Third Bank’s DEI efforts, joins us to discuss how data and relationships can help build a program that provides greater access and opportunity, both in the bank and in the community.

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Digital intelligence solutions can help realize significant cost savings while preventing fraud and providing a pleasant customer experience.

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Technology should enhance bank employees and free them from simple tasks so that they can provide value where it's needed most.

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By being a trusted advisor in their everyday moments, banks will earn the opportunity to be there for their milestone moments.

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In our latest BAI Executive Report, we explore how financial institutions can broaden and deepen their small business relationships.

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