Karen Epper Hoffman
Dec 2, 2020

The legacies of long-outlawed discriminatory lending practices still affect minority borrowers today. Here's how today's diversity, equity and inclusion efforts are starting to turn the tide.

They’re determined to take the necessary steps to keep their market positions by serving their customers’ needs in the “non-normal.”

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In today’s fiercely competitive financial marketplace, you need an edge that puts your customers’ experience at the center of everything you do.

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The surest path to get buy-in from C-suite leaders in financial services may be to frame DEI issues as a core business opportunity.

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Don’t fall into the trap of launching a digital transformation effort that fails to actually transform.

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A strong execution strategy can help banks from being overwhelmed, as well as create efficiencies for the institution and a better experience for customers.

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And it’s hard to overstate the importance of mobile as a preferred customer channel and to address concerns about fraud.

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Tech experts from the financial services industry share insights on what bank and credit union leaders need to know up front.

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Interest rate hedging solutions may help smaller financial institutions compete with larger rivals while offering greater flexibility to borrowers.

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Models to analyze flow-of-funds data can yield insights to support a bank’s acquisition, retention and engagement initiatives.

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Interactions between people are still a key factor in the relationship between bank and customer.

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